In this interview, John Boushy discusses three of the five principles of World Class IT with Metis Strategy. Some of the topics discussed include
John Boushy joined Ameristar as president and was subsequently appointed CEO and president and elected to the company’s board of directors.
Prior to joining Ameristar, he served as a senior executive at Harrah’s Entertainment, holding various executive positions within Harrah’s and its prior parent companies, Holiday Corporation and The Promus Companies. John most recently served as Harrah’s Executive Vice President, Project Development, Design & Construction. Prior to that, John held the position of Senior Vice President Concept Development and Chief Integration Officer where he had executive level responsibility to plan and execute all aspects of the business combination of Caesars Entertainment with Harrah’s Entertainment.
As SVP, Operations, Products and Services and CIO, John established corporate operating functions in order to deliver enhanced capabilities to all company various properties, enhancing delivery of service and competitiveness, while supporting the rapid growth through property expansions and company acquisitions. At the same time, John led the maturing of the IT function, creating greater alignment between IT and the business, thereby driving incremental business value from the business/IT projects.
As Harrah’s CIO, John was credited for various technological advances that today power the company’s customer service and financial performance. As vice president of strategic marketing for Harrah’s, John developed numerous customer-centric innovations, including 800-HARRAHS and the industry’s first, nation-wide customer loyalty program. Under his leadership, the company issued the first annual survey of casino entertainment, which continues today as The Profile of the American Casino Gambler.
In 2001, Harrah’s was awarded CIO’s coveted Enterprise Value Award due to John’s leadership of Harrah’s loyalty program and in September of 2007, John was elected to the CIO Magazine Hall of Fame.
John holds a bachelor of science degree in mathematics and a master of science degree in applied mathematics, both from North Carolina State University.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | Amazon Music | Android | Podcast Index | Deezer | Youtube Music | RSS | More
Among other topics, Robert discusses the following issues with Metis Strategy
Robert Austin’s Biography
Robert Austin is Associate Professor of Technology and Operations Management at the Harvard Business School. He teaches a second year MBA course called “Managing in the Creative Economy” and chairs the school’s executive education program for Chief Information Officers (CIOs). He is currently on a leave of absence from Harvard, teaching at the Copenhagen Business School in Denmark, where he is the Professor of Creativity and Innovation Management.
Robert’s research focuses on management of innovative and knowledge intensive activities, especially as applied in creative industries and information technology management. He has written on these subjects in five books and numerous business cases and articles including “Bridging the Gap Between Stewards and Creators” in the Sloan Management Review, co-authored with Richard Nolan, which won the Richard Beckhard Memorial Prize awarded to the authors of the most outstanding SMR article on planned change and organizational development. Also, his book, “The Adventures of an IT Leader,” co-authored with Dick Nolan and Shannon O’Donnell–an account of the a new CIO’s first year on the job–will be published by Harvard Business School Press in the spring of 2009.
Robert spent time in industry as a senior executive in a new business created by a major technology company, and as a technology manager at Ford.
Robert earned his Ph.D. in Management and Decision Sciences from Carnegie Mellon University, where his dissertation received the Herbert A. Simon Award. He holds an M.S. in Industrial Engineering and Management Science (Operations Research concentration) from Northwestern University and his unusually strong abilities as a writer about technology surely are thanks to the fact that he has bachelors degrees in not only Engineering but also in English Literature from Swarthmore College.
In this interview, Darko Hrelic discusses four of the five principle of World Class IT with Metis Strategy. Some of the topics discussed include
Darko Hrelic is a senior vice president and chief information officer of Gartner Inc. In his current role, Darko leads the Strategic Technology Group, ensuring Gartner fully leverages the capabilities of technology to deliver value to clients and to align IT’s activities to the long-term growth objectives of the organization.
Darko joined Gartner from Automatic Data Processing, where he most recently led all aspects of ADP’s technical Strategy, Architecture, and Technology as Vice President and Chief Technology Officer of Employer Services. He played an instrumental role in driving the service oriented architecture vision and strategy at ADP.
Prior to joining ADP, Darko spent over 20 years at IBM, most of which were at the renowned TJ Watson Research Center, working in areas such as videotext, high speed communications, and electronic commerce. He also helped form the IBM Internet Division in the mid-90s, where he spearheaded the technical strategy for what is now known as eBusiness.
In 2000, Darko helped found e2open.com, a high tech industry electronic marketplace consortium startup.
Darko holds a master’s degree in computer science from Stevens Institute of Technology.
