Among other topics, Mike discusses the following issues with Metis Strategy:
Mike Keller’s Biography
Mike Keller is Executive Vice President and Chief Information Officer at Nationwide, a $43 billion insurance and financial services company. He is responsible for the prioritization and delivery of Nationwide’s strategic business transformation program, technology strategy, and IT capabilities.
Prior to joining Nationwide in 2001, Mike was Chief Technology Officer for Corporate Infrastructure at Bank One and held leadership roles at IBM in a number of areas including global services and industry solutions.
Mike is on the Board of Directors for Columbus 2020, a public-private partnership designed to position Central Ohio as one of the nation’s leaders in economic development. He is Chairman of the Board for the Columbus Collaboratory, whose initiatives focus on delivering business value through advanced analytics and cyber security solutions. Mike also serves on the IBM Board of Advisors and McKinsey’s Global Insurance COO Roundtable.
Mike earned a bachelor’s degree in mathematics from the University of Michigan.
I recently caught up with Mike in his office in Columbus, OH. Our conversation covered World Class IT Principle One, People, as Mike discussed how he recruits, develops, and transitions talent in an evolving organization; Principle Four, IT &-Business Partnerships, as Mike discussed his team’s role in Nationwide’s ongoing transformation; and Principle Five, External Partnerships, as Mike described Nationwide’s relationship with its three global service providers. We also covered Mike’s long tenure as CIO of Nationwide and a variety of other topics.
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Among other topics, Rick discusses the following issues with Metis Strategy:
• The role of the CIO in an information based company • Recruiting and retaining talent • Providing employees with opportunities for growth and advancement • Leading with the mindset of a teacher or coach • Veteran advice for technologists seeking a board position • Proven techniques for increasing the presence of women in all levels of an organization • The benefits of involving CIOS when developing strategic partnerships • Creating symbiotic relationships with partners to drive and support growth and innovation
Rick King’s Biography
Rick is the Executive Vice President & Chief Information Officer of Thomson Reuters, an $11 billion provider of news and information for professional markets. Rick has been with Thomson Reuters since 2000, previously serving as the Chief Operating Officer of Technology and as the Chief Technology Officer of various units.
Prior to joining Thomson Reuters, Rick held executive-level positions at Ceridian Employer Services and Jostens Learning, among other companies. He began his career as a teacher and coach.
Rick is a member of the board of directors for TCF Financial Corporation, a publicly traded bank holding company, where he chairs the Technology Committee and sits on the Audit, Finance and Risk Committee. He is also heavily involved in his community, serving on the boards of trustees for Minnesota Public Radio and the Minneapolis Institute of Art. Rick was appointed by the Governor of Minnesota to the Minnesota Metropolitan Airports Commission, where he chairs the Management and Operations Committee, as well as to the Technology Advisory Committee, which he also chairs.
Recently, Rick was honored with a 2017 “Guys Who Get It Award” for his work on gender partnership.
Rick holds a bachelor’s degree from the University of Vermont in Mathematics – Teacher Education as well as a master’s degree in Education Administration and Planning from the University of Vermont.
I recently caught up with Rick over the phone from his office in Eagan, Minnesota. Our conversation covered World Class IT Principle One, People, as we discussed recruiting and retaining talent, specifically Thomson Reuter’s success with increasing the number of women across all levels of the organization. We also covered World Class Principle Five, External Partnerships, as Rick described the symbiotic partnerships that he has developed that both ease and enable growth and innovation. We also discussed CIOs as strategists, his experience as a board-level CIO with advice he has for those who wish to follow in his footsteps, as well as a variety of other topics
Among other topics, Tom discusses the following issues with Metis Strategy:
Tom Miller’s Biography
Tom is the Chief Information Officer for Anthem, an $85 billion health benefits company, where he is responsible for all enterprise-wide information technology initiatives with the focus on delivering high quality, secure, compliant and cost effective technologies that enhance Anthem’s business capabilities. Tom is leading the technology innovation efforts around Anthem’s push for consumer centricity.
Prior to joining Anthem, Tom served as the senior vice president and chief information officer of Coca-Cola Refreshments, a company formed by the merger of various North American businesses including Coca-Cola Enterprises, Coca-Cola Foodservice, Minute-Maid, Glaceau (Vitamin Water) and Odwalla. His primary focus, leading a team of 1,000 IT professionals, was the integration of all businesses into a single IT platform to drive operating efficiency and provide improved customer service.
Tom has more than thirty years of information technology, management, global initiatives and operations experience.
Tom has bachelor’s degrees from Northwood University in Computer Information Management and Business Management. He earned an Executive MBA from Emory University.
Among other topics, Norm discusses the following issues with Metis Strategy:
Norm Fjeldheim’s Biography
Serving in the dual roles of CIO and Head of Global Facilities, Norm is advancing Illumina’s workplace evolution by merging technology and facility innovation to enhance employee collaboration, productivity, and satisfaction. In addition to leading Illumina’s digital transformation, Fjeldheim is responsible for Cyber and Product Security as well as key growth and customer engagement initiatives.
Prior to joining Illumina, Norm was the Chief Information Officer of Qualcomm.
Norm currently serves as a Board Member of the San Diego Regional Economic Development Council and is on the advisory boards for several organizations including Amazon and SAP Software Solutions.
Norm holds a Bachelor of Science degree in business information systems from San Diego State University and completed the Wharton Executive Development Program at the University of Pennsylvania.
I recently caught up with Norm in his office in San Diego, and we covered World Class IT Principle One, People, as we discussed Illumina’s focus on employee enablement and engagement, Principle Two, Infrastructure, as we discussed Norm’s deep experience with cloud migration, Principle Four, IT & Business Partnerships, as Norm discussed his dual role as CIO and Head of Global Facilities, and how they work together, as well as a variety of other topics.
Among other topics, Eric discusses the following issues with Metis Strategy:
• Evolution of collaboration through different eras • Differentiation in the web conferencing space • Rationale behind deliberately controlling growth of Zoom in early days • Importance of having a company philosophy to deliver happiness to customers • Possibilities of Augmented Reality in the business world • Impact of Silicon Valley on new and upcoming companies • The need to create a culture of self-motivation for employees • Trade-offs required to build a sustainable company • Hybrid approach to selling to Small Businesses and Large Enterprises • Focus on existing customers rather than only pursuing new customers • Sequoia Capital’s impact on Zoom’s growth
Eric Yuan Biography:
Eric is the Founder and CEO of Zoom, a people-centric, cloud service solution, currently valued at $1 billion, that offers video, audio, and screen-sharing experience across multiple platforms. As CEO, Eric influences and guides his team to be single-mindedly focused on excellent call quality and prioritizes delivering happiness to customers. Prior to founding Zoom in 2011, Eric was Corporate Vice President of Engineering at Cisco, where he was responsible for Cisco’s collaboration software development. As one of the founding engineers and Vice President of Engineering at WebEx, Eric grew the WebEx team from 10 engineers to more than 800 worldwide, and contributed to revenue growth from $0 to more than $800M. Eric is a named inventor with 11 issued and 20 pending patents in real time collaboration.
Eric received an Executive MBA from Stanford University.
I recently caught up with Eric in his office in San Jose, California and our conversation covered World Class IT Principle One, People, as we discussed the importance of developing a company culture where employees are focused on end customer happiness; Principle Two, IT Infrastructure, as we discussed the importance of technology reliability to keep customers satisfied; Principle Four, IT and Business Partnerships, as we discussed the importance of innovation that stems from the partnership between the Business and IT around customer needs, Principle Five, External Partnerships, as we discussed the impact of Sequoia Capital’s funding of Zoom, along with a variety of other topics.
Mike Giresi’s Biography
Mike is the Chief Information Officer for Royal Caribbean Cruises, an $8.5 billion revenue, award-winning global cruise vacation provider that operates diverse itineraries around the world to destinations in all seven continents. As CIO, Mike collaborates with the Royal Caribbean business functions to proactively identify and understand business and operational issues, and to solve those issues through technology solutions. Prior to his time at Royal Caribbean, Mike served as CIO of Tory Burch, Direct Brands, Godiva Chocolatier, and served as the Director of IT at Campbell Soup Company.
Mike received Bachelor’s degrees in English, Chemistry, Economics, Computers, and Accounting from Seton Hall University and an Executive MBA from Saint Joseph’s University.
I recently caught up with Mike by phone in his office in Miami, Florida and our conversation covered World Class IT Principle Two, Infrastructure, as we discussed how data accumulation and management are keys to unlocking a personalized customer experience; Principle Four, IT and Business Partnerships, as we discussed the importance of alignment between the business and IT around customer needs and the importance of sponsorship by the executive management team to help drive IT innovations forward, along with a variety of other topics.
Among other topics, Mark discusses the following issues with Metis Strategy:
Mark Settle’s Biography
Mark is the Chief Information Officer of Okta, a leading provider of identity and device management solutions for various cloud and mobile enterprises. As CIO, Mark leads Okta’s global enterprise IT strategy and operations and collaborates closely with the executive leadership team to align strategic technology initiatives with broader business goals.
Mark is also the author of Truth From the Trenches: A Practical Guide to the Art of IT Management, the insights from which we discuss in depth in this interview. It represents a synopsis of the practices he has used as a CIO many times over at companies like IHS, BMC Software, Oxy, Arrow Electronics, and Corporate Express.
Mark received Bachelors and Masters degrees from MIT, and a PhD from Brown University in Geological Sciences.
I recently caught up with Mark at Metis Strategy headquarters in Washington, DC, and our conversation covered World Class IT Principle One, People, as we discussed the importance of setting up talented teams with strong leaders without creating single points of failure; Principle Three, Project and Portfolio Management, as we discussed how financial management within IT helps build credibility with various business functions; Principle Four, IT and Business Partnerships, as we discussed how IT should build towards non-transactional relationships with business partners to influence collaboration; Principle Five, External Partnerships, as we spoke about how he works with his peer CIOs who are the customers of Okta, along with a variety of other topics.
Peter Diamandis Biography
Peter is a serial entrepreneur and an international pioneer in the fields of innovation, incentive competitions and commercial space. Some of the companies that Peter has founded or co-founded include XPRIZE, Singularity University, Human Longevity Inc and Planetary Resources. He is also a prolific speaker, author of two New York Times Best Selling books, investor, and advisor to business leaders and startups.
Peter has been a lifelong entrepreneur, founding his first organization while he was still an undergraduate. He has founded well over a dozen companies, with many of his earlier ones focused on opening the space frontier for humanity. These earlier organizations include International Space University, Zero-G, Space Adventures LTD, BlastOff! Corporation, the Rocket Racing League, and several others. Diamandis sits on the boards of several companies, including Hyperloop One, and is the recipient of numerous awards, including The Economist’s Innovator of the Year, the Arthur C. Clark Award for Innovation, the Lindbergh Award, and many others.
Peter hold an undergraduate degree in Molecular Genetics, as well as a graduate degree in AerospaceEngineering, both from MIT. He received an M.D. from Harvard Medical School.
Tristan Boutros Biography
Tristan is the Chief Operating Officer of Product, Technology & Design at The New York Times. In that role, he is responsible for end-to-end delivery of numerous consumer facing products and internal enterprise systems and processes as well as digital transformation and operations for an organization of over 500 employees.
Prior to working at The New York Times, Tristan was the Senior Vice President of Technology and Business Process for Warner Music Group, where he was responsible for IT operations management, business transformation strategy and planning, as well as end-to-end service delivery including the design and delivery of a next generation, cloud based, enterprise software platform. Prior to Warner Music Group, he worked in various senior leadership positions for BlackBerry.
Tristan received his Bachelors of Commerce in Marketing & Management Labor Studies from University of Windsor.
