Check out highlights from the 2024 Metis Strategy Summit | Read more
Among other topics, June discusses the following issues with Metis Strategy:
  • Common first steps when taking on the global CIO role, focusing first on listening, building relationships, and continuing to execute as usual, before making any dramatic plans for change
  • The imperative of a global CIO empathizing with business unit CIOs and making calculated, business case supported decisions on what to standardize or streamline
  • The necessity of a formal, yet diligent exceptions process that accounts for unique business models and mandates business reasons for deviations from the enterprise standard
  • The danger of standardizing on a single language or tool that only has region-specific support, and the need to focus more on centrally-lead architecture, reuse, data sharing where appropriate, and portfolio management
  • The usefulness of an Office of the CIO to coordinate global leverage for infrastructure alignment, international collaboration, architecture, corporate applications, risk management and security, vendor management, and portfolio management
  • The power of creating a support network of leaders who are pushed to operate at a level higher than their position
  • Eye on the trends: Ubiquitous access to data, consumerization of IT and the empowerment and pressure from executives outside of IT that is creates, the balance of leveraging cloud computing and maintain a secure environment, and the emerging ability to turn big data into information

June Drewry’s Biography

June is an executive coach with Treeline Consulting who has been the Global CIO of The Chubb Corporation, Aon Corporation, and Lincoln National Corporation.

June currently serves on the Advisory Board of Diversified Information Technologies, Inc. and is active in the Society for Information Management.  She has earned several awards throughout her career for innovative business use of technology and leadership in information technology.  In 2008, June was named to CIO Magazine’s CIO Hall of Fame.

June has a BA degree in Mathematics with a Business minor from Caldwell College for Women.

 

Among other topics, Bruce discusses the following issues with Metis Strategy:
  • Managing IT for a young company that was spun off, and how he is on track to reach an aggressive target of IT spend at 1.5% of sales one year ahead of schedule
  • In managing change and cost rationalization, how Bruce challenged claims of unique needs categorizing operations as either value creating or sustaining, the latter being commoditized
  • Carestream’s use of “relationship managers” to act as liaisons between IT and business partners, a senior role that acts as a trusted advisor in developing a continuous improvement toolbox for business processes
  • How IT relies on satisfaction surveys that are based on net promoter score to gauge the degree to which IT is meeting business needs, and then improve on those areas of opportunity
  • The quarterly IT operations reviews in which Bruce and leadership team assess and identify best practices across Carestream’s various locations
  • How Carestream has architected its infrastructure and management process to support any personally owned “smart device” through a close monitoring of access to data, strong security, and clear HR policies to address the use of such devices
  • Eye on the trends: supporting any “smart device” in the workplace and the consumerization of IT, the power of cloud computing solutions integration, the focus on leveraging analytics through the cloud, and leveraging social media to bolster sales and marketing efforts

Bruce Leidal’s Biography

Bruce Leidal is the Chief Information Officer of Carestream Health, Inc, a worldwide provider of dental and medical imaging systems and healthcare IT solutions.  He leads Carestream Health’s global Information Technology (IT) organization—focusing on building a more efficient and effective IT organization, streamlining processes, reducing costs and, ultimately, providing information that enables Carestream Health to optimize its business while continually improving its customers’ experience.

Prior to joining Carestream Health, Bruce served as CIO for Hayes Lemmerz, International (HLI), a $2.4 billion global automotive supplier.  He was responsible for transforming HLI’s IT function from a decentralized, North American organization into a global operation with centralized applications and supporting infrastructure.

Bruce has held leadership positions at Systems Thinking, LLC, General Motors, Federal-Mogul Corporation, and AT Kearney/EDS Management Consulting.

Bruce has a B.S. in Information Systems from Madonna University.

 

Among other topics, Ken discusses the following issues with Metis Strategy:

Ken Venner’s Biography

Ken is the Executive Vice President, Corporate Services and Chief Information Officer of Broadcom Corporation, a designer and developer of semiconductors for wired and wireless communications.  He has held the CIO title since August of 2000. Ken is responsible for providing a “Like Air” working environment for the employees of Broadcom, referring to IT being up and available like air. His purview includes Real Estate, Construction, Facilities, Security, Travel, Administrative Services, and all business systems, computing and telecommunications infrastructure.

Prior to his time at Broadcom, Ken served as Vice President of Product Management and Chief Information Officer of Rockwell Electronic Commerce. Prior to that, Ken held a number of information sciences and information technology management positions for over 11 years at Lucent Technologies and AT&T Bell Laboratories.

Ken received a B.E. from the Stevens Institute of Technology, an M.E. from Carnegie Mellon University and an M.B.A. from New Hampshire College.

Among other topics, Norm discusses the following issues with Metis Strategy:
  • Norm’s role as CIO of Qualcomm and how he positions IT in a company that is made up of skilled engineers
  • Qualcomm IT’s priorities around boosting the company’s efficiency and productivity, expertly executing the fundamentals, and trying to be in front of business needs through new technology adoption such as through Service Oriented Architecture
  • How Norm’s long tenure as CIO has allowed him the ability to think strategically and long-term, thereby reducing the need to force tactical changes at inopportune times
  • Qualcomm’s decision not to outsource IT, and how Norm has seen equal cost efficiencies through in-house offshoring that he had seen with outsourcers
  • His approach to talent management and career planning, and the need to both hire and train balanced skill sets
  • Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon
Norm Fjeldheim’s Biography

Norm is the Senior Vice President and Chief Information Officer of Qualcomm Incorporated, a communication equipment company that engages in the development, design, manufacture, and marketing of digital wireless telecommunications products and services. In this role, Norm oversees all aspects of Qualcomm’s information technology for all of the Company’s diverse business units.

Under his stewardship, Qualcomm IT has received a variety of honors including being named to Computerworld Magazine’s 100 Best Places to Work in IT, the InformationWeek 500 list, and CIO Magazine’s CIO 100.

Prior to joining Qualcomm, Norm served as a systems analyst at Unisys Corporation and was a programmer analyst at M/A-COM Corporation.

Norm has served on CIO advisory panels for Oracle Corporation, SUN Microsystems, Symantec and Verizon Wireless, and he has delivered presentations at numerous industry conferences on challenges currently facing CIOs.

Norm holds a Bachelor of Science degree in business, information systems from San Diego State University. He also completed the Wharton Executive Development Program at the University of Pennsylvania.
Among other topics, Charlie discusses the following issues with Metis Strategy:
    • His book, Blind Spot IT, and his framework for IT-lead business transformation:
    • Why? [Why change? Why do anything]: This pillar is focused on creating durability, getting buy-in, mobilizing change, and the call for investment. It helps with prioritization, allows you take risks, and helps sustain the change initiative
    • What? [What to change? What will we do?]: This pillar is focused on determining what to change or leave the same. The CIO determines the future state business model and then makes IT agile enough to adapt to it
    • How? [How to change? How will we do it?] This pillar is focused on articulating how to make a transformation, following the steps of: defining roadmaps, taking on common development practices, and focusing on strong PPM
    • Who? [Who will lead and manage the change?] This pillar is focused on identifying who to engage. People matter most and the CIO must address organization,  leadership, culture, and performance
    • Change management with IT and the broader scope of a business
    • The imperative of the CIO to proactive drive the conversation about IT’s potential to add value to the organization, and the opportunity for those CIOs that have advocated unsuccessfully in the past to revisit the issue in light of the unstable economy
    • Eye on the trends: The ability to create a “fabric of integration” that allows IT departments to react to an event and integrate in motion and in memory, without the contingency of ripping out and replacing legacy systems. Specific applications of this approach are to : CRM, ERP, virtualization, and cloud computing

This is the second part of a two part series with Charlie Feld. Part one of the series was broadcast on September 26th, in which Charlie covered his career path as a CIO Hall of Famer and explored the evolution of the CIO role.

Purchase Charlie’s book, Blind Spot: A Leader’s Guide To IT-Enabled Business Transformation from

Charlie Feld’s Biography

As the founder and CEO of The Feld Group, Charlie built a team of IT executives that enabled dramatic results in Fortune 500 companies through the transformation of their own IT organizations.  The Feld Group was acquired by EDS in 2004, which was subsequently purchased by HP in 2008.  In September of that year, Charlie retired as a senior executive vice president and member of EDS’ Executive Committee.  The Feld Group was re-launched in 2009 as a Leadership Development firm.  Prior to founding the Feld Group, Charlie headed IT for Frito-Lay.

Across his 45 years in the IT field, Charlie has won numerous accolades, including being named to CIO magazine’s prestigious CIOHall of Fame in 1997, the Smithsonian Award for Technology Excellence, and the Carnegie Mellon Award for Innovative Technology.

Charlie has a bachelor’s degree in economics from the City University of New York, Hunter College.

 

Among other topics, Charlie discusses the following issues with Metis Strategy:

This is the first part of a two part series with Charlie Feld. Part two of the series will be broadcast on October 10th, in which Charlie will cover his book, Blind Spot: A Leader’s Guide to IT-Enabled Business Transformation, and his firm’s framework  for IT department change management.

Purchase Charlie’s book, Blind Spot: A Leader’s Guide To IT-Enabled Business Transformation from

Charlie Feld’s Biography

As the founder and CEO of The Feld Group, Charlie built a team of IT executives that enabled dramatic results in Fortune 500 companies through the transformation of their own IT organizations.  The Feld Group was acquired by EDS in 2004, which was subsequently purchased by HP in 2008.  In September of that year, Charlie retired as a senior executive vice president and member of EDS’ Executive Committee.  The Feld Group was re-launched in 2009 as a Leadership Development firm.  Prior to founding the Feld Group, Charlie headed IT for Frito-Lay.

Across his 45 years in the IT field, Charlie has won numerous accolades, including being named to CIO magazine’s prestigious CIO Hall of Fame in 1997, the Smithsonian Award for Technology Excellence, and the Carnegie Mellon Award for Innovative Technology.

Charlie has a bachelor’s degree in economics from the City University of New York, Hunter College.

Among other topics, Dennis discusses the following issues with Metis Strategy:

Dennis Self’s Biography

Dennis is the CIO of Electronic Arts, where he runs all major facets of the organization’s IT operation.  Prior to serving as CIO, Dennis spent time as EA’s IT lead in Europe as well in Asia.

Prior to joining EA, Dennis was a Senior  Manager in the Strategy & Operations practice at Deloitte Consulting.  He also was a Director at HP, a Manager within the Strategic Information Technology Practice at A.T. Kearney, and a Manager in the Information & Technology Strategy Practice at Andersen Consulting.

Dennis has a BS degree in MIS and an MS degree, also in MIS both from Old Dominion University, and an MBA from the University of Chicago.

 

Among other topics, Vic discusses the following issues with Metis Strategy:

Vic Bhagat’s Biography

Vic is Chief Information Officer (CIO) for GE’s Global Growth and Operations organization, where he is responsible for leading IT in delivering process excellence, simplification, collaboration, security and compliance in all non-U.S. markets, with particular emphasis on high-growth markets such as China, India, the Middle East and Brazil. Vic is currently based in Hong Kong.

Prior to his current role, Vic served as CIO for GE Corporate and GE’s Advanced Manufacturing and Software Technology Center.  Vic has also served as CIO for GE in India and Southeast Asia, where he was responsible for driving the company’s regional strategy in sourcing, IT and the global development centers. He has also held a series of leadership roles in the areas of information management, e-business and corporate security across several GE businesses including GE Aviation, GE Consumer & Industrial and GE Plastics. Prior to joining GE, Vic held IT positions with Keane Inc., Humana Inc., and Colgate Palmolive.

Vic earned his bachelor’s degree in information management and marketing from the University of Louisville and a degree in physics and mathematics from St. John’s University in India. He serves on several Advisory Boards including AT&T Utilities & Field Services, Fairfield University – School of Software Engineering, and works closely with University of Connecticut’s School of Business.

 

Among other topics, Ben discusses the following issues with Metis Strategy:

Ben Fried’s Biography

Ben Fried is the Chief Information Officer of Google. At Google, Ben oversees global technology systems for one of the premier technology companies in the world and provides technology services for all “Googlers”.

Prior to joining Google, Ben spent more than 13 years in Morgan Stanley’s technology department, where he rose to the level of Managing Director of Application Infrastructure. During his time there, he led teams responsible for software development technology, web and electronic commerce technologies and operations, and technologies for knowledge workers.

Prior to his time at Morgan Stanley, Ben helped design and develop the Decision-Theoretic Scheduler for Heuristicrats Research, under contract to NASA. It was used by NASA scientists to schedule missions for their orbital observatories.

Ben has a bachelor’s degree in computer science from Columbia University.

 

Among other topics, Jo-ann discusses the following issues with Metis Strategy:

Jo-ann Olsovsky’s Biography

Jo-ann is the vice president and chief information officer at BNSF Railways, a class-one railroad that is part Berkshire Hathaway.  In her role, she is responsible for delivery of BNSF’s telecommunications services, data center infrastructure, application development, Web presence and all other information technology services.

Prior to joining BNSF Railway in 2006, Jo-ann was director, enterprise network services and technology support services, at Verizon Communications and pre-merger at GTE. In these positions she was responsible for planning, engineering, security and support of their extensive LAN/WAN environment with more than 50,000 infrastructure devices and 200,000 customers at more than 2,000 locations, including both internal and commercial contract customers.

Prior to her time at GTE, Jo-ann spent 13 years at AT&T where she led technology planning, engineering and operations teams.

Jo-ann serves several organizations and chairs various committees, including Railinc Board of Directors, AT&T and IBM’s Customer Advisory Councils, Fort Worth Hispanic Chamber Board of Directors, and TCU’s Neeley School of Business Advisory Council.

Jo-ann has a BA in Business Management and an MBA from Nova Southeastern University, and an MA in Project Management from George Washington University.