Among others, Peter discusses the following topics:
- The importance of building a strong IT core
- The need for IT to partner with the customer facing parts of the organization
- The need for IT to build up an R&D mentality
- The advantages of better leveraging a company’s ecosystem of partners
- The need for IT to ensure it speaks the language of the business
- The need for IT to recognize that there is only one customer – the end customer
About the book
While function, innovation, and design remain key elements to the development and management of IT infrastructure and operations, CIOs must now think beyond their primary purview and recognize the value their strategies and initiatives will create for the organization. With Implementing World Class IT Strategy, the roadmap to strategic IT excellence awaits.
Praise for Implementing World Class IT Strategy
—BRUCE HOFFMEISTER, Global Chief Information Officer, Marriott International
—TIMOTHY J. THERIAULT, Senior Vice President, Chief Information, Innovation and Improvement Officer, Walgreens
—BILL KRIVOSHIK, Senior Vice President and Chief Information Officer, Time Warner
—STUART MCGUIGAN, Chief Information Officer, Johnson & Johnson
—KIMBERLY S. STEVENSON, Corporate Vice President and Chief Information Officer, Intel Corporation
—GREG CARMICHAEL, President, Chief Operating Officer, and Former Chief Information Officer, Fifth Third Bancorp
—JIM WHITEHURST, President and Chief Executive Officer, Red Hat
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Among other topics, Vic discusses the following issues with Metis Strategy:
- The logic and detailed set up of his role at EMC
- Insights and techniques he learned from managing vendors at GE
- How he conducts strategic planning to make it a more collaborative process for various silos under his leadership
- His advice on preparing for CIO-Plus roles
- Eye on trends: How large organizations are increasingly looking at CIOs to become more than “information officers” and help them grow and enable the business
Vic Bhagat’s Biography
Vic is Executive Vice President, Enterprise Business Solutions and Chief Information Officer at EMC Corporation. EMC is a global leader in data storage services and cloud computing. Vic joined EMC in January 2013 and is responsible for leading EMC’s Information Technology, Global Centers of Excellence, Global Business Services, and Indirect Procurement organizations.
During his more than 20-year tenure at GE, Vic served as CIO for multiple GE organizations including GE Aviation Services, GE Global Growth and Operations, CNBC, GE Corporate, and GE India and Southeast Asia. Along the way, he not only drove the company’s IT strategies, but managed large global shared service applications; built a technology center focused on high-end technology and digital solutions; and fueled GE’s global innovation opening numerous Centers of Excellence focused on Big Data, digital analytics and digital strategies.
Vic earned his Bachelor’s degree in Information Management and Marketing from the University of Louisville and a diploma in Physics and Mathematics from Agra University in India.
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Among other topics, Tom discusses the following issues with Metis Strategy:
- Tom’s journey from company to company and what led him to become a CIO and a member of the Board of Directors and his emphasis of being a “business guy specializing in technology.”
- The uniqueness of Tom’s background always having technology being a part of his life but not necessarily having the requisite technology background and instead having a business background.
- How Tom, as an IT executive, ended up taking on the responsibility of corporate strategy – a traditionally very “business” role.
- The value from the perspective gained from being on a management team and a Board of Directors simultaneously.
- Tom’s belief in being driven, motivated and curious about the work one does and not specifically being ambitious to achieve a specific title or board position.
- Eye on the trends: The growing importance of and requirement for CIOs gaining a business understanding and driving towards being business leaders with deep technology understanding rather than being technology specialists working with the business.
Tom Nealon’s Biography
Tom is a member of the Board of Directors of Southwest Airlines Co., a role he has held since December 1, 2010. On April 16, 2012, he also began serving as a member on the Board of Directors of the Fossil Group Inc. Tom was also the Group Executive Vice President of J.C. Penney, a role he assumed after having spent time as EVP and CIO. During his tenure with the company, he oversaw all of information technology including the design and ongoing development of systems and infrastructure to support the long-range plan and strategic business objectives. He also led the development of innovative technological and process improvements across J. C. Penney to improve customer experience and increase efficiency.
Before his time at J. C. Penney, Tom served as the Senior Vice-President of Technology and Chief Information Officer of Southwest Airlines Co. At Southwest, he led the transformation of their technology organization and the improvement of all business processes surrounding customer interactions. His initiatives caused significant technology-driven improvements across most of the business from ground and flight operations to maintenance and engineering, schedule planning and even southwest.com.
Prior to his time at Southwest, Tom was a partner with the Feld Group, a position he undertook after spending time as the CIO of Frito-Lay, a division of PepsiCo.
Tom received the 2010 MIT Sloan CIO Symposium Award for Innovation Leadership and was recognized by Information Week as a “Premiere 100 CIO” in 2007. He has also served as a MIT Sloan CIO Symposium Award Judge since 2012.
Tom holds a Bachelor of Science degree from Villanova University and an MBA from the University of Dallas.
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Among other topics, Jon discusses the following issues with Metis Strategy:
- Overview of Conair and the role of CIO within the consumer goods industry
- The centralized structure of IT within Conair
- The methodology of expanding an organization’s information technology system on a global scale
- Vendor management practices, and the implications of local and more global partnerships for a major corporation
- The relationship between IT and marketing, and the push to take advantage of new and emerging technologies while working with marketing to drive additional business value
- Eye on the trends: The potential of big data, and the internet of things – ability of all sorts of devices to communicate
Jon Harding’s Biography
Jon is the Global CIO of Conair Corporation, a multi-billion dollar company focused on small appliances, personal care products, and health and beauty products for professionals and consumers. Jon has worldwide responsibility for the company’s IT in support of both day-to-day operations and future business growth.
Before joining Conair, Jon was director of IT for the U.S. Snacks Division of Kellogg Company (formerly the Keebler Company) that Kellogg’s acquired in 2001. Prior to 2001, he held various IT leadership positions within the U.K. and European subsidiaries of Kellogg’s. From 1999 – 2001, he was the overall leader of a major business process and system change initiative for Kellogg’s Europe.
In 2013, Consumer Goods Technology magazine named Jon a visionary based on his innovative Marketing IT project which transformed Conair Marketing’s ability to provide timely insights on consumer buying trends for Conair products versus the competition.
Jon has a Bachelor of Science with special honors in Applied Mathematics and Computing Science from the University of Sheffield in England
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Among other topics, Lee discusses the following issues with Metis Strategy:
- The necessary steps that need to be taken by CIOs to be viewed as strategic partners and advisors within organizations
- The evolution of Lee’s responsibilities as a CIO within Red Hat, and the challenges of heading an engineer-dominant staff
- The significance and direction of innovation within the IT department at Red Hat
- How open-source, non-hierarchical organizations can flourish with the implementation of an Agile infrastructure
- Eye on the trends: The ever-increasing importance of cloud-computing and consumer based collaboration solutions
- Q&A: Lee answers questions pertaining to how the CMO and CIO partner with each other at Red Hat
Lee Congdon’s Biography
Lee is the chief information officer of Red Hat, and in that role, he is responsible for the company’s global information systems, including the technology strategy, enterprise architecture, information technology governance, solutions delivery, and systems operations supporting the company. His role includes enabling Red Hat’s business through services such as knowledge management, technology innovation, technology-enabled collaboration, and process improvement.
Prior to joining Red Hat, he was Managing Vice President, Information Technology at Capital One where he developed and delivered information technology solutions for the firm’s corporate functions and Global Financial Services group. Before Capital One, Lee was Senior Vice President, Strategic Initiatives, at Nasdaq, where he led the organization’s efforts to identify, implement, and operate technology solutions for Nasdaq Japan, Nasdaq Europe, and other strategic global ventures. Earlier, at Citicorp, Lee led multiple global technology initiatives for the private bank and the corporate bank. Lee began his career at IBM as an operating system developer and held several technology and technical marketing positions of increasing responsibility with that firm.
Lee holds Bachelor’s and Master’s degrees in Computer Science from Purdue University and a Master’s degree in Business Administration from the Kellogg School at Northwestern University.
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- The motivations and influences in launching the Udacity project
- How Udacity aims to solve the real problem of “access” to higher education
- The competitive landscape and business strategy for Udacity and other MOOCs
- The metrics used to assess Udacity’s performance
- Eye on trends: MOOCs will complement as opposed to replace the traditional university learning, which provides a fundamentally different experience to students
Sebastian is the CEO and cofounder of Udacity, a for-profit education company offering massive open online courses or MOOCs. Prior to his time at Udacity, Sebastian was a Google VP and Fellow, where he was involved in the creation of Google Glass, the driverless car initiative, and Google Street View. Among his academic posts, Sebastian has been a Professor of Computer Science at Stanford University.
Sebastian led development of the robotic vehicle Stanley, which won the 2005 DARPA Grand Challenge, and which has since been placed on exhibit in the Smithsonian Institution’s National Museum of American History.
In recognition of his contributions, Sebastian was elected into the National Academy of Engineering and also into the German Academy of Sciences Leopoldina in 2007. Fast Company selected Sebastian as the fifth most creative person in business in the world.
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Among other topics, Aaron discusses the following issues with Metis Strategy:
- Themes and strategic products to be unveiled at BoxWorks, the company’s trademark user conference to be held next week
- How Box develops nimble, industry specific teams by attracting and managing top talent in the IT world
- Box’s strength in building strong internal teams and fostering robust external relationships with other IT firms
- Box’s unique business model of delivering enterprise solutions through a consumer IT approach
- Eye on trends: Yesterday’s competitors are becoming today’s partners in IT. As consumers and enterprises demand more flexibility, connectivity, and functionality, often from the same device, different solutions providers have to collaborate
Aaron Levie’s Biography
Aaron is the CEO and co-founder of Box, a leader in online file sharing and cloud content management for individuals and enterprises alike. Aaron created Box (originally called Box.net) as a college business project with the goal of helping people easily access their information from any location. Box was launched from Aaron’s dorm room in 2005 with the help of the current CFO of the company Dylan Smith. Aaron is the visionary behind Box’s product and platform strategy, which is focused on incorporating the best of traditional content management with the most effective elements of social business software.
Aaron studied business at the Marshall School of Business at the University of Southern California before taking a leave of absence, which is likely to be a permanent one, he has acknowledged.
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- IT’s key role in innovation and data analytics at Express Scripts, and how IT innovated a drug management tool to decrease drug costs by 10-15%
- Gary’s leadership in IT integration with Express Scripts’ recent acquisition, Medco, and how he views the integration as “a chance to change healthcare”
- How Gary consistently aligns IT with business strategy, achieving an annual revenue increase from 17 to 97 billion dollars during his 8-year tenure
- Gary’s policy of treating vendors as partners, and how he engages vendors in the innovation process
- Express Scripts IT’s successful communication and talent development practices
- Eye on Trends: mobile technology, virtualization and the cloud
Gary is the senior vice president and chief information officer of Express Scripts, a nearly $100 billion pharmacy benefit management corporation. Gary manages overall IT strategy and performance, specifically focusing on innovative solutions, process improvements, and improving productivity. Gary is also responsible for ensuring the information systems are aligned with business strategies.
Prior to his time at Express Scripts, Gary was the director of logistics systems at Tyco Healthcare , a senior manager with Ernst & Young LLP, and corporate director of information systems at Bairnco.
Gary has a bachelor’s degree in computer science from the University of Missouri, Columbia.
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- His career progression from application developer, to MBA, to technology-infused business leaderhip positions
- Asiff’s leadership role in leading one of the industry’s largest mergers/integrations and the important technical and business challenges that he had to address
- The importance of mentorship and differentiating through the ability to attract, retain, and develop world class talent
- The best ways for vendors to articulate value to CIOs, from his perspective as a Director on several boards
- Eye on Trends: how to transform a business model through technology, and companies’ ability to position themselves amid technology change- such as cloud computing
Asiff Hirji’s Biography
Asiff S. Hirji serves as a Partner at TPG Capital, L.P. Prior to this role, Asiff served as Chief Operating Officer of TD Ameritrade from July 2005 to October 2006. He served as the President of Client Group at TD Ameritrade Holding Corporation from October 2006 to April 1, 2007. He served as the Chief Operating Officer at TD Ameritrade Holding Corporation from August 8, 2005 to September 30, 2006 and Executive Vice President and Office of the Chief Executive. He also served as the Chief Operating Officer at Ameritrade from April 2003 to July 2005. He joined TD Ameritrade in April 2003 and served as the Chief Information Officer at Ameritrade from April 2003 to July 2005. At Ameritrade, he was responsible for developing and implementing all Information Technology initiatives, including business technology planning, application development, product development, information security as well as IT infrastructure and architecture.
Asiff served as a Founding Member and Partner at Mitchell Madison Group. He served as a Vice President of New York office at Bain & Company and a leader in their IT Strategy practice. From July 2002 to April 2003, he served as a Vice President and Partner of Bain & Company Inc. From July 2001 to June 2002, he served as the President at Meralix, Inc. He served as the President and Chief Technology Officer at Netfolio Inc.
He has been Deputy Chairman/Vice Chairman of Saxo Bank A/S since May 2012 and as its Director since December 14, 2011. He has been a Director at Advent Software, Inc. since September 9, 2011; Citrix Systems, Inc. since May 2006 and Primedia Inc. since July 13, 2011. He served as a Board Member of Netfolio Inc.
Asiff holds a B.S. in Computer Science from University of Calgary, Canada and an M.B.A. with honors from the Richard Ivey School of Business at the University of Western Ontario, Canada.
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- How, other than ERP and Supply Chain, all other capabilities can’t get to the Cloud fast enough
- The CIO Council that acts as advisors to SnapLogic’s strategic direction
- The criticality of the “snap”- an open ecosystem of connectivity to drive business integration
- How those companies that embrace, rather than fight, the changing technology landscape are those that will succeed
- The evolution of the role of the CIO into the “Chief Integration Officer” and capability orchestrator
- The pressing need for more business-minded data scientists to fuel the next wave of insight
- Eye on Trends: The potential of leveraging the Cloud and Big Data together, the potential to access customers and employees in new ways through mobile technologies, and how Analytics will evolve from Business Intelligence to influence everything from pricing, to fraud detection, to product optimization
Gaurav Dhillon’s Biography
Gaurav is the Chairman and CEO of SnapLogic, an enterprise application and data integration software development company that helps organizations connect business applications and Web services. Gaurav had been an early investor in the company and joined it as CEO in 2009.
Gaurav is also the Chairman and founder of online movie site Jaman. Jaman enables users to download full-length feature films to their computers, using the company’s proprietary video player.
Prior to SnapLogic and Jaman, Gaurav was a co-founder and CEO of Informatica, an early player in the data integration space. Under his leadership, Informatica grew from an idea into a leading public enterprise software company with customers and operations around the globe. He led Informatica through its initial launch, its successful IPO in April of 1999, expansion into Europe and Asia, establishment of alliances with major technology players, and ultimately a broad acceptance of the vision he pioneered in the software industry by the time he left in 2004.
Prior to co-founding Informatica, Gaurav spent time at Sterling Software and at Unisys Corporation.
Gaurav has a Bachelor of Science degree in electrical engineering from Punjab University.
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