Fortune 500 Archives - Page 4 of 20

501: Aflac Chief Digital Information Officer Rich Gilbert

The digital transformation the company has undertaken, including what he refers to as “One Digital Aflac” and how the transformation has impacted the customer experience.
Rich’s thoughts on the COVID-19 pandemic, including how it forced Aflac to reinvent and double down on digital as well as the changes here to stay post-pandemic.
How the company shifted from a waterfall to an agile approach
Why one’s ability to adapt to more than coming up with new technologies is the most important thing for the company

Among a variety of other topics.

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499: PayPal SVP & CTO Sri Shivananda discusses

His purview as CTO and the three main priorities in the role
Aspects of the COVID-19 pandemic, such as
- PayPal’s response
- How the company has seen significant growth throughout it
- How it has resulted in an acceleration of digital payments
Sri’s experience serving on the board of a public company
Why Sri believes payments as a known activity will begin to disappear

Among a variety of other topics.

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498: Zoetis EVP Chief Information and Digital Officer Wafaa Mamilli and former TD Ameritrade CIO Vijay Sankaran discuss

How focusing on the customer experience and leading with digital and analytics is serving Zoetis well
The steps Zoetis takes to position its customer at the center of the universe
How T.D Ameritrade uses analytics and AI to enhance the customer experience
The Voice of the Customer Analytics capability it has created to help with the added digital pressures on the business
How T.D Ameritrade has used AI for personalization
How COVID and low interest rates have caused more and more investors to explore the stock market
How the culture of innovation at T.D Ameritrade has allowed it to bring new ideas to market extremely quickly

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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496: Goldman Sachs Co CIO George Lee and Yum! Brands Chief Digital and Technology Officer Clay Johnson discuss

Goldman Sachs’ strategic decisions around technology, including how it is building new businesses that are adjacent to its historical core businesses
How Goldman is building the digital consumer bank of the future, and the transaction banking business it is building
Clay’s view on the importance of having a fail-fast model, especially in the days of COVID
The pivot Yum! Brands has made since COVID
Clay and George’s view on the customer experience, including how
- Customers have come to expect the Amazon experience everywhere
- The importance of the business product and the tech product working together to create a seamless journey for the customer
How the lines between the business and IT are eroding, including how
- Agile and DevOps are beginning to move into the business
- Why the people capable of leading businesses are oftentimes engineers

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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495: ADP Corporate Vice President and Chief Product and Technology Officer Don Weinstein

ADP’s history as one of the earliest cloud companies
Why the company has shifted from embracing the private cloud to the public cloud.
The innovation labs the company has created
How the larger ADP organization draws new practices from the innovation labs
Why one of the hardest challenges that any organization has is not identifying new ideas that have promise, but cancelling the ones that do not show value.
How a partial reopening of offices could negatively impact productivity and agile methodologies
Some of ADP’s efforts around diversity and inclusion
How artificial intelligence algorithms can actually reinforce historical bias

Among a variety of other topics.

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493: MGM Resorts International President of Commercial & Growth Atif Rafiq discusses

Atif’s purview in his role
MGM’s expansion into digital services
Viva La Office, an offering the company has developed to encourage people to work and live from Las Vegas during the pandemic.
The company’s response to COVID-19, including the digital and contactless experiences the company has swiftly put in
How the customer conveniences created by COVID are sticky and will remain long term
The company’s Seven-Point Safety Plan aimed to keep customers and employees safe during the pandemic
How COVID has resulted in far more agility inside companies
CONBODY, a digital fitness started by a formerly incarcerated person with formerly incarcerated instructors

Among a variety of other topics.

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492: Fiserv SVP & CIO Keith Fulton and Subway CIO Mike Macrie discuss

Both company’s reactions to the COVID-19 pandemic, including how Fiserv’s digital agenda was impacted by COVID
How the pandemic forced Fiserv to react at a speed significantly faster than before
How Subway franchises innovated and solved problems to keep their businesses sustainable throughout
Why Subway is looking to react to the current marketplace rather than try to predict it
The permanent changes that will result from COVID-19, such as the digital transformation we are seeing in the office

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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Verizon Global CIO Shankar Arumugavelu discusses

His role as the Global CIO of Verizon
The five questions embedded in the company’s IT strategy, and the company’s approach to change management
How the company transitioned to a remote workforce
The framework the company developed to guide it through the pandemic
Shankar’s front row seat in Verizon’s technological evolutions over the past 20+ years
The three prongs to the company’s 5G strategy
How the company uses AI

Among a variety of other topics.

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490: Fannie Mae Kimberly Johnson COO discusses

How the COVID-19 pandemic has brought out more empathy in people
Her take on the renewed focus on social injustice in our society
The role technology can play to help foster change
How the concept of anti-racism is gaining traction
The importance of having a diverse slate of mentors and mentees
Some of the groups Kimberly admires, including ITSMF, INROADS, and Year Up

Among a variety of other topics.

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488: Ted Colbert is an EVP at Boeing and the President & CEO of Boeing Global Services. Previously, Ted was Boeing’s CIO and SVP, IT & Analytics. In this episode, Ted discusses:

His experience as a Black C-suite executive at a Fortune 100 company
His career path and the importance of mentorship
Addressing racial bias in the workplace
The importance of empathy
Creating equal opportunities for career development
How Boeing is bringing in new talent by investing in historically Black colleges and universities and high school programs around the country

Among a variety of other topics.

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