ServiceNow commissioned a study by Oxford Economics, polling 516 CIO from 12 countries and 24 industries in an attempt to decipher the capabilities and responsibilities of the highest-performing CIOs. The goal was to understand the expanding set of responsibilities of CIOs and what they must juggle to build a best-in-class organization that creates value. I had a chance to catch up with ServiceNow's CIO Chris Bedi to get his read on the analysis, lessons for other CIOs, and how he intends to leverage these insights with his own IT operation.
