Toyota Financial Services CIO Vipin Gupta on Creating an Industry Platform

November 18, 2021

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About the Guest

Vipin Gupta

Group Vice President & Chief Information Officer of Toyota Financial Services

Vipin Gupta is the Group Vice President & Chief Information Officer of Toyota Financial Services (TFS), one of the world’s largest auto finance providers with over $115 billion in managed assets. In that role, he leads all aspects of the company’s digital transformation efforts and information technology to transform, grow, and expand TFS’s business. He was awarded the 2021 CIO Leadership Award at the MIT Sloan CIO Symposium among other numerous industry awards. Prior to his current post, he was the executive vice president and Chief Information Officer of Key Community Banking at KeyBank.

Episode Overview

612: Toyota Financial Services CIO Vipin Gupta discusses his journey at TFS and the radical business and operating model transformation he has led, which includes transforming TFS into a private-label platform that other mobility brands can leverage. We also discuss the cultural change that was necessary to enable this shift, including how he is upskilling talent at the company through the company’s TFS Digital Academy and bringing higher orders of work to employees. Finally, Vipin explores the trends in technology that he and his team are keeping an eye on.

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