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Episode 836

The Value of Connected Products: Textron CIO Todd Kackley on Strategic Alignment Across Customers, Products, and Business

January 11, 2024
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About the Guest

Todd Kackley

Global Chief Information Officer of Textron
Todd Kackley is the Global Chief Information Officer of Textron, a 100-year-old industrial conglomerate that leverages a global network of aircraft, defense, industrial, and finance businesses to provide customers with innovative solutions, earning in excess of $13 billion in annual revenue. Todd has been in his role for a bit less than half a year, but he has been with the company since 2008. At Textron, Todd has held multiple Divisional Chief Information Officer roles before ascending to the Global CIO post.

Episode Overview

836: The world of technology is increasingly becoming more and more connected offering valuable data to enterprises offering such products. At Textron, this data provides critical insight into product usage and allows the company to offer true value-added services to its customers. On this episode of Technovation, Global CIO Todd Kackley explains how he has built a better-connected business and aligned the IT function that reports to him. He discusses the collaboration between the Divisional CIOs, ascending to the Global CIO post, and the North Star Strategy he follows to foster this alignment. Todd also talks about the technology he uses including the adoption of generative AI tools, the advantages of digital twins, and the necessity of connected products. Finally, Todd covers his talent strategy, succession planning, and the trends in technology that are on his radar for the future.

“"Whether it's a golf car or an aircraft, customers are looking for more out of that product. They're looking for a connected experience around that product. Whether it's vehicle health monitoring or things that provide them more insights about how they're better using their asset.""

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