The Future of Customer Experience with Cisco SVP Thimaya Subaiya

August 11, 2022

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About the Guest

Thimaya Subaiya

SVP & General Manager of Global Customer Experience at Cisco

Thimaya Subaiya is the SVP and General Manager of Global Customer Experience at Cisco, a role he has held since 2021. He is responsible for driving innovation in the Cisco Success Portfolio and accelerating customer adoption, partner engagement and overall growth for Cisco’s Services. Prior to joining Cisco, Thimaya was the Chief Operating Officer of Customer Success and SVP of Global Marketing and Operations at Salesforce.

Episode Overview

688: Thimaya Subaiya, SVP and General Manager of Global Customer Experience at Cisco, shares his perspective on changing customer expectations and their impact on the future of work. He shares the hallmarks of great customer experience in the digital age, highlights shifting customer priorities, and articulates the ways in which companies are responding to these changes. He also discusses how hyper-automation is changing collaboration tools and shares his thoughts on what the future might hold. Finally, Thimaya looks ahead at other trends in technology on his radar, including the expansion of 5G and continued prevalence of data analytics.

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