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Episode 789

Scaling DocuSign: CIO Shanthi Iyer Talks AI, Automation, and a Data-Driven Future

July 31, 2023
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About the Guest

Shanthi Iyer

Chief Information Officer of DocuSign
Shanti Iyer is the Chief Information Officer of DocuSign, an electronic signature and agreement cloud company that earns more than $2.5 billion dollars in annual revenue. Shanthi has been in her role for just over two years, and she and her team have been tasked with helping the organization scale through enhancing employee experience, customer experience, and process automation, and crafting a data strategy for the company. Prior to DocuSign, Shanthi spent more than two decades at Cisco, ending her tenure there as a Senior Vice President of the Data and Analytics Office.

Episode Overview

789: Shanthi Iyer shares her remarkable journey in scaling the organization and developing a sound data strategy. Shanthi describes how she and her team have elevated employee experience, focused on the customer experience, and streamlined internal processes through strategic automation. She also discusses how she is crafting a robust data strategy for DocuSign and exploring potential use cases for Generative AI to unlock a realm of future value. Finally, Shanthi provides an update on the state of women in technology, looks ahead at the latest trends in technology, and reflects on the keys to her career success.

“"Where AI can help is really synthesizing and summarizing the content, what are the parties, what is the start date/end date, what is the fiscal terms of the contract, are there any risks in the contract that you should know about.""

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