Wyndham's CIO on Hospitality's Tech-Enabled Future

July 12, 2021

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About the Guest

Scott Strickland

Chief Information Officer of Wyndham Hotels & Resorts

Scott Strickland is the Chief Information Officer at Wyndham Hotels & Resorts, the largest hotel franchisor in the world, with over 9,200 locations. He previously served as Chief Information Officer for Wyndham Hotel Group before the spin-off of Wyndham Hotels & Resorts in 2018. Prior to joining Wyndham, Scott was the Chief Information Officer at Denon Marantz Electronics; executive director, Information Technology at Nissan North America; and earlier in his career held the position of Chief Information Officer and Vice President of Information Services with Stanley Black & Decker.

Episode Overview

575: In this interview, Scott discusses Wyndham’s investments in the cloud and various platforms, how the company leverages them to meet the needs of various constituent groups, and how the insights his team draws from them help drive the broader business strategy. Scott also explains the technology implications behind Wyndham’s spin-off, the acquisition of La Quinta, the pandemic, and how the company managed and changed at such a rapid pace throughout these major points in his career. Finally, we discuss what the future looks like for the hospitality industry and some of the trends he sees coming out of the pandemic.

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