Wells Fargo Head of Technology Saul Van Beurden

January 4, 2021

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About the Guest

Saul Van Beurden

Head of Technology for Wells Fargo

Saul Van Beurden is the head of technology for Wells Fargo, one of the world’s largest banks with revenues exceeding $85 billion annually and with assets approaching $2 trillion. In this role, Saul leads a team of more than 40,000 information technology and security professionals and is responsible for all software development, IT operations, infrastructure and Cloud enablement, and cybersecurity. Saul is also a member of the company’s Operating Committee. Prior to joining Wells Fargo, Saul was chief information officer of consumer and community banking at JPMorgan Chase.

Episode Overview

517: Wells Fargo Head of Technology Saul Van Beurden discusses

The defensive and offensive roles the technology team runs
The company’s Six S strategy, which stands for skills, secure, stable, scale, speed, and satisfaction
Wells Fargo’s three pillared innovation strategy
Saul’s view on quantum computing
The natural partnership between big banks and Fintechs
Wells Fargo’s response to the pandemic
Some of the indelible marks Saul believes will and won’t remain once we return to normal
Why we need to be careful that we are using AI ethically
Saul’s lessons for effective cross-cultural communication

Among a variety of other topics.

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“"We can do all the other things. We can have the right skills, we can be safe and secure, we can be stable, we can be scalable and speedy, but if the end customer is still not happy with the app and the uptime of the app, or the internal users are still not happy with what we provide, we have failed. Satisfaction is the cornerstone of the strategy for us."
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