Advancing Data Strategy and AI ROI: Insights from Capital One, Cigna, and Vanguard

Rob Alexander – Chief Information Officer, Capital One Rob Alexander has been a transformative leader at Capital One for over 25 years, serving as Chief Information Officer since 2007. Under his guidance, the company has evolved from a traditional bank into a technology-driven innovator in financial services. Alexander spearheaded Capital One’s migration to the public cloud, making it one of the first major banks to achieve this milestone, and championed the adoption of AI and machine learning to drive customer-focused innovations such as the Eno virtual assistant. His strategic oversight spans IT infrastructure, enterprise architecture, data management, and information security, ensuring Capital One remains at the forefront of digital banking. Katya Andresen – Chief Digital and Analytics Officer, Cigna Katya Andresen leads digital and analytics transformation as Chief Digital and Analytics Officer at Cigna, a global health services company focused on making healthcare simple, affordable, and predictable. With a diverse career spanning technology, nonprofit leadership, and customer experience, Katya has held executive roles including CEO at Cricket Media and Chief Operating Officer at Network for Good. She also served as an SVP at Capital One, where she focused on enhancing cardholder experiences. Katya combines expertise in behavioral science and digital innovation to redefine healthcare delivery, leveraging AI and data analytics to improve outcomes for millions of customers. Nitin Tandon – Global Chief Information Officer, Vanguard Nitin Tandon serves as Global Chief Information Officer at Vanguard, the world’s second-largest asset manager with approximately $8 trillion in assets under management. Since joining Vanguard in 2019 as Chief Technology Officer, Nitin has driven the firm’s digital transformation by accelerating cloud adoption, enhancing automation, and integrating AI for greater personalization in financial services. Promoted to CIO in 2021, he oversees all customer-facing technologies, ensuring Vanguard’s platforms deliver innovative and scalable solutions. Nitin’s prior experience includes 16 years at Deloitte Consulting, where he specialized in financial services technology and culminated his tenure as a partner in the practice.