414: Comcast CIO Rick Rioboli details Comcast’s heavy focus on the customer experience and the unique focus of Comcast’s digital transformation. In addition to digital sales and e-commerce, the main emphasis of Comcast’s digital transformation is on self-service from a service and support standpoint, which involves enabling digital interactions and providing customers with a frictionless experience. We also discuss Comcast’s use of artificial intelligence, how the IT team partners with the rest of the business, an overview of the new Comcast Technology Center, among other topics.
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