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Episode 934

Transforming Financial Services Through AI: Prem Natarajan’s Vision at Capital One

December 19, 2024
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Prem Natarajan

EVP, Chief Scientist and Head of Enterprise AI at Capital One
Prem Natarajan is the EVP, Chief Scientist and Head of Enterprise AI at Capital One, where he leads technology strategy, architecture, and development for enterprise data analytics and machine learning. With over two decades of experience, Prem’s expertise spans natural language processing, speech recognition, computer vision, and forecasting. Before Capital One, he held leadership roles at Amazon Alexa and the University of Southern California’s Viterbi School of Engineering. Prem is a key voice in AI innovation and its applications across industries.

Episode Overview

Fraud is constantly evolving, but leveraging data accelerates understanding and adaptation to changes in the environment. In this episode of Technovation, Peter High interviews Prem Natarajan, EVP, Chief Scientist and Head of Enterprise AI at Capital One. Prem delves into how Capital One is leveraging AI to revolutionize financial services, with applications ranging from fraud detection to customer service enhancements. Discover how the company’s vibrant tech culture and partnerships with academia fuel innovation, and learn why Prem believes diverse perspectives are critical in shaping the future of AI.

Highlights include:

  • AI-Powered Fraud Prevention: How real-time data analytics and machine learning protect customers.
  • Generative AI Applications: Enabling developers and call center agents with Gen AI tools.
  • Responsible AI Partnerships: Multi-year collaborations with universities like Columbia and USC to explore ethical AI use cases.
  • Innovation Culture: How events like SECON and Data Week foster tech collaboration and growth.
  • Diversity in AI Development: The importance of diverse perspectives in AI lifecycle stage

“"One of the things with fraud is it's not static, but when you can learn from data, it accelerates the speed with which you learn about the state of the world.""

- Prem Natarajan
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Sponsored by Augment Code

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