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Episode 830

Increasing the Velocity of IT: Marsh McLennan CIO Paul Beswick on Collaboration, Innovation, and Building Central Capabilities

December 21, 2023
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About the Guest

Paul Beswick

Chief Information Officer of Marsh McLennan
Paul Beswick is the Chief Information Officer of Marsh McLennan, a leading professional services firm focused on risk, strategy, and people that earns in excess of $20 billion in annual revenue. Paul has been in his role for nearly three years, and he's modernized and harmonized much of the tech landscape within the company while focusing on adding new innovative disciplines, including investments into artificial intelligence. Prior to his current role, Paul was a partner and global head of Oliver Wyman Labs and Global Co-Head of Oliver Wyman's Digital Practice. Oliver Wyman is an operating company within Marsh McLennan.

Episode Overview

830: A primary focus of the CIO is increasing the pace at which IT operates. To Marsh McLennan’s CIO Paul Beswick, a fundamental part of his role is what he describes as increasing the velocity of IT. In this interview, Paul shares the methods by which he accomplishes this which includes forging the right culture, creating central capabilities, and enabling efficiency. He also talks about exploring the art of the possible through innovation, organization, and driving business value. Specifically, Paul explains the inception of the company’s in-house generative AI tool “LenAI”, the process he went through to adopt GenAI internally, and how GenAI might impact IT more generally. Finally, Paul reflects on the keys to success across his unique career path, provides advice on ascending to leadership positions, and looks ahead at the trends that are on his radar for the future.

“"I fundamentally see that as my primary job is to drive that velocity up... trying to understand what slows us down, how we get tangled up in our own processes, where there's bureaucracy that's unnecessary, where we fail to engineer solutions to problems that we can engineer solutions to that can just help things move significantly more quickly.""

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