Patty Morrison, Executive Vice President of Customer Care Shared Services and Chief Information Officer of Cardinal Health

Episode Overview

Among other topics, Patty discusses the following issues with Metis Strategy:

• Patty’s role as EVP, Customer Care Shared Services and CIO at Cardinal Health and the uniqueness this diversity in roles.
• The ways Patty’s experiences as a CIO have lent themselves to taking on additional roles in a customer facing business.
• The importance of having reliable and effective teams from direct reports down to below management levels to be an effective and successful “CIO plus.”
• The learnings from participating as a member of a Board of Directors and the value added to the Board from having a CIO’s perspective.
• The importance of analytics and the ways in which an IT department can include analytics as a core competency to further drive growth and success of a company through the IT team’s work.
• Eye on the trends: The growing importance of and focus on speed – the various software and methodologies being developed with the aim of increasing speed of delivery and support as a driver of strategic growth.

Patty Morrison’s Biography

Patty is the Executive Vice President, Customer Care Shared Services and Chief Information Officer of Cardinal Health, a Fortune 21 health care products and services company. Patty has been in this role since 2009 and has been responsible for Cardinal Health’s enterprise-wide IT, Customer Contact Centers, and Contracts & Pricing.

Prior to her current role, Patty was EVP and CIO for Motorola where she oversaw all strategic, operational and financial aspects of their IT architecture, systems, tools, processes and infrastructure.

Prior to joining Motorola, Patty was the EVP & CIO at Office Depot Inc., CIO of Quaker Oats, CIO Industrial Systems at General Electric and held various positions at Procter & Gamble Co. Patty was named 2007 CIO of the Year by the Executive’s Club of Chicago and the Association of Information Technology Professionals. She was also inducted to the CIO Magazine Hall of Fame in 2008.

Patty served on the Board of Directors for JoAnn Fabrics and Crafts prior to the company going public in 2010. She is currently on the Board of Directors of Splunk, a tech startup founded to make machine data accessible, usable and valuable.

Patty holds a Bachelor of Arts in Mathematics and Statistics and a Bachelor of Science in secondary education from Miami University in Ohio graduating Summa Cum Laude.

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