Episode 504

Developing AI-driven Operating Models with Allstate and Tenet Healthcare

November 19, 2020

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About the Guest

Chris Gates & Paola Arbour

CTO of Allstate & CIO of Tenet Healthcare

Chris Gates is the Chief Technology Officer of Allstate, a Fortune 100 property and casualty insurer with revenues exceeding $45 billion. In this role, Chris leads the strategy and execution of the company’s Infrastructure Services, Systems Engineering and Architecture functions. Prior to joining Allstate, Chris was the Global Head of Compute Housing Services at AIG. Paola Arbour is the Chief Information Officer of Tenet Healthcare, a Fortune 500 multinational healthcare services company based in Dallas with annual revenues exceeding $18 billion. As CIO, Paola leads IT Strategy and Service for the Tenet Healthcare enterprise, driving service innovation and evolution and quality delivery. Paola’s 30 years of experience in IT operations include her previous roles as president of the ServiceNow business unit at ProV International and vice president of Professional Services Delivery for ServiceNow.

Episode Overview

504: Allstate CTO Chris Gates & Tenet Healthcare CIO Paola Arbour discuss

How Allstate matured its approach to AI
How the company introduced voice technology and machine learning in its claims process
How Paola and Tenant Healthcare view technology’s role in healthcare
How the company engages external partners to help it think differently about the speed at which it makes decisions

Among a variety of other topics.

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“"What we saw was our first or second attempt at AI was interesting, but we were doing AI for the sake of AI. We did not actually have the opportunity to capture the outputs that we wanted or the impacts we needed to have for our customers.""