Tenet Healthcare CIO Paola Arbour

August 26, 2019

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About the Guest

Paola Arbour

CIO of Tenet Healthcare

Paola Arbour is the Chief Information Officer of Tenet Healthcare, a multinational healthcare services company based in Dallas with 110,000 employees operating 65 hospitals and 475 outpatient centers, with $18 billion in annual revenue. Tenet ranks 142 on the Fortune 500. In her role as CIO, Paola leads IT Strategy and Service for the Tenet Healthcare enterprise, driving service innovation and evolution and quality delivery. Paola’s 30 years of experience in IT operations include her previous roles as president of the ServiceNow business unit at ProV International and vice president of Professional Services Delivery for ServiceNow. Prior to these, Paola led technical and engineering teams at Dell Services and Electronic Data Systems (EDS).

Episode Overview

408: Tenet Healthcare CIO Paola Arbour describes the process of transforming Tenet’s IT organization from a cost focus to an investment focus. The transformation centered around 4 imperatives: enhancing the voice of the customer, changing the language of IT, building an innovation culture, and focusing on talent. Paola highlights the importance of transparency, communication, and collaboration among teams to successfully lead an organizational change of great scale. We also discuss Paola’s prior experiences serving CIOs, the need for greater mentorship for women in technology, artificial intelligence, data analytics, and a variety of other topics.

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