This interview is the second in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P2-Infrastructure, Mark Settle discusses the following issues with Metis Strategy
Follow this link to download the eSeminar presentation
Next up in the series will be Randy Spratt, CIO of McKesson, discussing Principle Three, Project and Portfolio Management. The broadcast date will be December 6, 2010. Following Randy will be
Mark is the Chief Information Officer of BMC Software. In addition to running BMC Software’s IT department, Mark is a rare CIO who makes customer calls, as he helps many of the BMC Software’s customers (who in many cases are CIOs) understand how best to leverage BMC’s offering.
Prior to his time with BMC Software, Mark served as the CIO of four Fortune 300 companies: Corporate Express, Arrow Electronics, Visa International and Occidental Petroleum, making him one of the most seasoned CIOs in the United States. Mark has worked in a variety of industries including consumer products, high tech distribution, financial services and oil & gas. During the early stages of his career, he held P&L responsibilities as the Director of a systems integration business unit within Hughes Aircraft Company.
Mark’s formal education is in the Geological Sciences. He received his Bachelor’s and Master’s degrees from MIT and a PhD from Brown University. He is also former Air Force officer and NASA Program Scientist.
Chosen as third among “The Best IT Business Books of 2009” by CIO Insight
“What’s unique about this book is that it’s not only a must-read for the CIO (and everyone else in an IT department); it’s for anyone associated with the technology industry. If you are a manufacturer, seller, or service provider of technology, you will gain insight into what makes an IT department world class.” – CIO Digest
“The new book World Class IT (Jossey-Bass, 2009), by consultant Peter A. High, provides solid, timeless advice for CIOs trying to manage IT for business success.” – Mitch Betts, Computerworld Book Review
“Technology is all around us. It is so pervasive in our daily lives that we may not even recognize when we interact with it. Despite this fact, many companies have yet to leverage information technology as a strategic weapon.
What then is an information technology executive to do in order to raise the prominence of his or her department? In World Class IT, recognized expert in IT strategy Peter High reveals the essential principles IT executives must follow and the order in which they should follow them whether they are at the helm of a high-performing department or one in need of great improvement.
Principle 1: Recruit, train, and retain World Class IT people Principle 2: Build and maintain a robust IT infrastructure Principle 3: Manage projects and portfolios effectively Principle 4: Ensure partnerships within the IT department and with the business Principle 5: Develop a collaborative relationship with external partners
The principles and associated subprinciples and metrics introduced in World Class IT have been used by IT and business executives alike at many Global 1000 companies to monitor and improve IT’s performance. Those principles pertain as much to the leaders of IT as they do to those striving to emulate them.”
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This interview is the first in a special series of five eSeminars covering the Five Principles of World Class IT. The five interviews will be broadcast in sequential weeks, and in this conversation on P1-People, Gregor Bailar discusses the following issues with Metis Strategy
Next up in the series will be Mark Settle, CIO of BMC Software, discussing Principle Two, Infrastructure. The broadcast date will be November 29, 2010. Following Mark will be
Gregor retired as CIO from Capital One in late 2007 where he led an industry-recognized technology team that was pivotal to Capital One’s diversification and innovation strategies. The company transformed itself from a mono-line credit card supplier to one of the top 10 diversified banks in the United States – re-inventing nearly all of its processes along the way.
Together with his teams, Gregor has been recognized through dozens of awards, including multiple CIO 100 awards, several years in Computerworld’s “Best places to work in IT,” and the top rank in the InformationWeek 500. Gregor himself was named one of the “Most Influential persons in Information Technology” by eWeek, “One of the Hottest CIOs in Financial Services” by Future Banker, and one of the “Top 20 Most Influential Financial IT Executives” by the CIO Forum. In 2007, Gregor was inducted into the CIO Hall of Fame by CIO Magazine.
Prior to Capital One, Gregor headed up Operations and Technology at the NASDAQ Stock Market during both the dot.com boom and 9/11. He worked at Citibank before that as Chief Technology Architect for the Corporate Banking division and Managing Director in the Advanced Development division. He also served in key strategic and management positions at Perot Systems, NeXT Computer, and Hewlett-Packard.
Gregor is an active environmentalist and was the founding executive sponsor of Capital One’s Environmental Council. He is a director for the Corporate Executive Board and for the National Wildlife Federation. He is currently working on several projects to create more sustainable solutions combating global warming and poverty.
Among other topics, Dave discusses the following issues with Metis Strategy
Dave currently serves as the Chief Information Officer for the Overseas Private Investment Corporation (OPIC). A government owned corporation, OPIC’s mission is to facilitate U.S. private investment in developing countries and emerging markets around the world. As CIO, Dave is responsible for the acquisition and use of information technology solutions to improve agency performance and service to the public. He is also responsible for formulating and articulating the agency’s policy, position, and response on current or emerging information technology and its relationship to U.S. private investment in developing nations.
Prior to joining OPIC, Dave served as Director for Strategic Development for Project Performance Corporation. Among his responsibilities, Zeppieri led the company’s federal strategic development and managed the operations of its applications development and system integration projects.
Dave joined the Transportation Security Administration (TSA) on July 12, 2004 as the Chief Information Officer; he was responsible for ensuring the availability of effective mission-critical support to those who serve on the front line of homeland security.
Prior to his time at TSA, Dave was Chief Information Officer at the Office of Justice Programs at the Department of Justice where he focused on modernizing the organization’s Grant Management IT processing and modernizing the department to a Portal/Internet-based communications and service delivery environment.
Dave has won numerous awards including the CIO 100 Award for Resourceful IT Management Practices from CIO Magazine, the 2004 Federal CIO Award from Federal Computer Week, and Computerworld Premiere 100 IT professionals.
Dave has a bachelor of science degree in Computer Science and an MBA both from the University of Maryland at College Park, and he also has a CIO Certification from the National Defense University.
Among other topics, Naresh discusses the following issues with Metis Strategy
Naresh is the Vice President and Chief Information Officer of Palm, Inc. He has management responsibility for IT strategy and all of the company’s IT assets. This includes all application development, data management, technology infrastructure, data-center operations and telecommunication networks worldwide. Naresh also has responsibility for palm.com operations.
Prior to joining Palm, Naresh was responsible for managing Agilent Technologies’ internal enterprise business solutions organization, delivering customer-facing and supply-chain solutions worldwide, resulting in significant savings to the company. He also was instrumental in establishing offshore IT operations and outsourcing services in India.
Naresh started his career at Hewlett-Packard Company, Medical Products Group. He was responsible for delivering applications and infrastructure solutions and services worldwide, and integrating acquisitions into the business. He also was instrumental in establishing a joint venture manufacturing center in China.
Naresh received his Bachelor of Science degree in computer science (BSCS) and master’s in business administration (MBA) from the Illinois Institute of Technology, Chicago.
Among other topics, Phil discusses the following issues with Metis Strategy
Phil is the Chief Information Officer at Kaiser Permanente, where he directs the 6,000 employees of the health information technology team. He was recently named one of Computerworld’s 2010 Top 100 Information Technology (IT) Leaders for exceptional technology leadership and effectively managed IT strategies. Since joining Kaiser Permanente in 2007, Phil has been working on using technology to move the not-for-profit health care system toward a vision of real-time, personalized health care for its 8.6 million members. Under Phil’s leadership, the company creates better tools and platforms to deliver smarter, more connected care that is also preventive and affordable.
Phil has served in information technology leadership roles in leading finance companies, including Capital One Financial Group, where he drove the transformation to diversified financial services. He also helped reshape the company’s IT organization to reduce costs and to improve the consistency of delivery for business initiatives, strengthened the management structure, and shortened time to market. As senior vice president and global business executive for JP Morgan, he helped improve the IT function, reinvigorate a strong customer focus, and acquire and retain new business.
Previously, Phil worked at Capital Sourcing Group, Inc., a consulting company he founded to serve Fortune 500 companies and the federal government. He has also held executive internet technology positions and executive positions at American Financial Group, Deutsche Financial Services Corporation, Bankers Trust, and Kidder, Peabody & Co.
Phil earned an MBA from Long Island University and an undergraduate degree in Computer Science from the New York Institute of Technology.
Among other topics, Rob discusses the following issues with Metis Strategy
Rob is the Chief Information Officer of Hilton Worldwide, a leading global hospitality company with more than 3,500 hotels in 81 countries. In that role, Rob has global responsibility for technology systems strategy, information security, technology infrastructure, and enterprise planning and architecture.
Prior to his time at Hilton, Rob was the CIO of Equifax. He also held a variety of leadership positions at General Electric, including as Managing Director of GE Vendor Financial Services Canada, as well as having the CIO role at GE Commercial Finance, GE Global Consumer Finance, and GE Energy Savings. Rob also spent time as a management consultant at Andersen Consulting and at EDS.
Rob has a bachelor’s degree from the University of Western Ontario, and an MBA from ESCP.
David is the Senior Vice President and Chief Information Officer of Flextronics International, a $26 billlion global manufacturing and services provider operating in more than 30 countries worldwide. Information Week recently ranked Dave as one of the top 50 global CIOs, calling him an IT leader changing the business world.
Prior to his time at Flextronics, Dave served as Vice President and Chief Information Officer at Honeywell’s Aerospace Electronics Systems. Dave’s extensive IT career also includes management positions with General Electric, where he most recently held the position of Director and Chief Information Officer for GE Power Controls in Barcelona, Spain.
Dave has a B.A. in Computer Science from Clemson University and an M.B.A. from the University of Virginia’s Darden School of Business.
Among other topics, Ramón discusses the following issues with Metis Strategy
Ramón is the Vice President of Information Services and Chief Information Officer of Kimberly-Clark. Ramón is responsible for leading Kimberly-Clark’s enterprise-wide information systems initiatives to support the company’s future growth and to maximize the return on its information technology investments.
Prior to joining Kimberly-Clark, Ramón served as chief information officer for Thermo Fisher Scientific, Inc. He previously served as chief information officer and vice president of information technology for Honeywell International Automation and Control Solutions group. Ramón began his business career at Northrop Grumman Corporation. Over the course of 25 years, he assumed increasing responsibility for information services and data management, leading to his being named chief information officer for its electronic systems sensors sector.
Ramón is a member of the Information Technology and Operations Management (ITOM) Advisory Board for the SMU-Cox School of Business, and in 2009, he was elected by the Texas State Senate to serve as a director for the Department of Information Resources for the state.
Ramón holds a Bachelor of Science degree in business administration from the University of La Verne in California.
Among other topics, Karl discusses the following issues with Metis Strategy
Karl is the Executive Vice President, Service Delivery, & Chief Information Officer of GXS, a global B2B e-commerce integration solutions provider. Karl is a seasoned IT and operational executive with a strong combination of information technology, operations, general management, and business consulting experience. Before joining GXS, Karl was the CIO at Schering-Plough, a global pharmaceutical company, where he managed a staff of over 1700 and the company’s global IT infrastructure. At Schering-Plough, he was responsible for driving change across the organization through a series of strategic business initiatives enabled by IT.
Prior to Schering-Plough, Karl was President and CEO of a start-up software company (Adaptive Trade). He also served as Vice President in IBM’s Global Services division where he was responsible for e-business services, including the B2B and EDI services. At IBM, Karl co-led the team that developed the Ariba/i2 relationship to jointly enable electronic marketplaces. As a General Manager in IBM’s Software Group, Mr. Salnoske developed and launched IBM’s e-commerce software suite, WebSphere Commerce.
Before joining IBM, Karl was a consultant at McKinsey & Company, Director of Network Management Products at Telenet, and a Manager of Systems Development at Exxon Office Systems. Karl received a bachelor of science in electrical engineering from Virginia Polytechnic Institute.
Among other topics, Jorg discusses the following issues with Metis Strategy
Jorg is the chief information officer of SunPower Corporation, a vertically integrated solar products and services company that designs, manufactures and markets high-performance solar electric power technologies. Jorg leads global information technology (IT), shared services (SSO) which includes customer care, and Downstream Software Services (DSS) organizations. He drives the company’s strategic business process transformation initiatives and software innovation for business and customer platforms.
Prior to joining SunPower, Jorg was an executive partner at Accenture, a global management consulting, technology services and outsourcing company. During his 20-year tenure, Jorg was responsible for Accenture’s global business relationships with HP and led the Clean Tech and Sustainability Practice for Accenture’s Communications and High Technology Division. He was instrumental in driving large scale change programs for prominent high-tech companies such as Apple, Autodesk, Cadence, Hitachi Data Systems, Intuit, Sun Microsystems, and Toshiba.
Jorg has a bachelor’s of science degree in electrical engineering from the University of California, Los Angeles.
