Podcasts Archive - Page 42 of 95

531: SYKES chief strategy & marketing officer Ian Barkin discusses

How SYKES leverages technology inside the company
How SYKES uses data to deeply understand the buyer and design the best solutions for them
Some of the ways in which companies are mismanaging customer experience management
Why Ian believes RPA will be a foundation to organizational transformation for years to come
The major differences between RPA and AI/ML
The dangers of using intelligent automation capabilities, such as AI, too soon
Ian’s career path from strategy consulting, to business process outsourcing, to founding Symphony Ventures, to the C-suite of SYKES

530: Northwestern Mutual CIO Neal Sample discusses

How being a mutual company, as opposed to a public company, allows IT and the broader organization to think with a longer-term perspective in mind and how that impacted the firm’s actions during the pandemic
The difference the company is making in local communities through initiatives such as Outsource to America and Hi, Tech
Why Neal decided to join Northwestern Mutual as CIO after having been promoted out of that role to the COO post at Express Scripts
How the CIO role has evolved to become an immensely influential role
How being a former national champion debater has served him well in business
How COVID and changing consumer expectations have massively accelerated the pace of business change
Why talent mobility is going to have a significant impact going forward

529: FINRA SVP & CIO Steve Randich dives into several of the book’s themes, including Process, Technology, and Ecosystems. Steve discusses some of the sweeping changes he has made across his career, such as how he has inverted FINRA’s entire IT organization to be platform-oriented. Steve also shares best practices related to cloud computing based on the journeys he has led at NASDAQ and FINRA, his perspective on IT’s role in the business, among a variety of other topics.

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528: Neeva co-founder Sridhar Ramaswamy discusses

Some of the tough questions and interesting business challenges Sridhar faced during his time at Google
The consequences of an all growth at all costs mentality
Sridhar’s take on the Justice Department’s antitrust lawsuit facing Google
Sridhar’s experience at Greylock and why he joined the firm as an investor
The genesis story of Neeva
Why he felt the time was right to leave Google and start Neeva
The importance of having a great co-founder when starting a company
Why a customer first model lends itself much better to monetizing content on the web

Learn more about Neeva at http://neeva.com/

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527: Synchrony Financial Chief Information Officer Carol Juel discusses

Two strategic decisions IT made to rebuild its technology at the outset of Synchrony
Carol’s talent strategy, including why she looked for individuals who wanted to stay beyond the Synchrony’s IPO and were willing to learn
How health and safety has become a requirement of digital transformations
The company’s three pronged AI approach around machine learning, intelligent virtual assistants, and RPA
How the company uses machine learning models to better understand and detect fraud sooner
The COVID-19 pandemic, including three steps the company took that helped it move quickly once the pandemic struck
The massive technology transformation the company undertook to get its associates home in March
Steps Carol and the company have taken to support its employees throughout the pandemic, including launching a virtual summer camp and an after school program to help Synchrony parents and kids

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In this interview, Pat discusses

Some of the key trends regarding observability
The benefits of taking a best of breed approach to it
Why observability is part of the solution to data privacy, not the problem
Some first steps those low on the maturity curve relative to observability can take
Why it has been a key to the digital acceleration that has happened during the pandemic
How COVID has dramatically accelerated Sequoia’s business
Some of the indelible marks of COVID that will become permanent

While Clint discusses

The biggest problem he sees with the emergence of observability
Why observability has become an important trend
How Cribl is able to reduce its clients’ infrastructure spend by 30% on average

Among a variety of other topics.

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525: CSL Behring chief digital information officer Mark Hill discusses

Why Mark has decided to kick off his time as CDIO with a digital literacy campaign
The operating model Mark is creating around digital, data, IT, and innovation
Why digital delivery is more important than digital transformation
Mark’s experience being onboarded virtually
The 6 strategic pillars that will anchor Mark’s strategy going forward
How Mark thinks about data and automation
Mark’s path to a corporate board
His advice to those wishing to do the same
Mark’s take on the social injustice across the country

Among a variety of other topics.

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524: Schneider Electric’s chief governance officer and secretary general Herve Coureil discusses several of the themes from Peter High’s upcoming book, Getting to Nimble, including People, Technology, Strategy, and Ecosystems. Herve begins by sharing how Schneider Electric’s business culture continues to evolve as they adopt aspects of culture from the businesses they acquire. He also discusses his process for making bets on new technologies to gain a first-mover advantage, the importance of agile portfolio management, the partnerships Schneider has forged to foster innovation, among other topics.

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523: Stanley Black & Decker CIO Rhonda Gass discusses

Why Rhonda formed an enterprise IT organization to consolidate all of IT across the company
Why Rhonda has aligned IT to the company’s three strategic pillars: financial performance, innovation, and responsibility
The company’s North Star innovation model, which has the data platform positioned at the core and 4 interconnected platforms
Ways in which IT’s standardization and modernization helped prepare the company for the pandemic
The company’s 4 top priorities once the pandemic hit
Rhonda’s path to a public board
Her advice to others wishing to do the same

Among a variety of other topics.

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522: Alexion Pharmaceuticals SVP & CIO George Llado discusses

The company’s journey from on-premise to the cloud and the benefits that provided
Alexion’s secret sauce to change management
The firm’s close relationship with external partners
Why Alexion invests in smaller companies
The risk George took on Zoom back in 2016
The win-win partnership between Alexion and the smaller companies it invests in and works with
We discuss some of the lessons George has taken from the pandemic
How the social injustices that came to light this year are not new
George’s take on new and emerging digital tools

Among a variety of other topics.

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