561: In this interview, Ken Lamneck, President and CEO of Insight, discusses how cyber attacks are becoming more and more sophisticated, and four ways companies can protect themselves from these attacks. He discusses the importance of companies embracing the seriousness of cybersecurity, why cyber has to go from being buried in IT to being part of the fabric of the organization, and how governments are starting to take on a greater role in cybersecurity. Lastly, Ken discusses why he thinks IT is going to explode in the next 10 years, how all companies are becoming IT companies, among a variety of other topics.
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560: In this interview, Hubert Joly, former Chairman and Chief Executive Officer of Best Buy, discusses his personal philosophy on the goal of a business and why he viewed Best Buy as being more than just a technology retailer. Hubert goes on to share insight from his book such as how he identified weaknesses in Best Buy’s strategy and transformed the company to focus on collaboration with suppliers, alignment of interests of all stakeholders, and what he calls “human magic”.
559: John Hinshaw, Group Chief Operating Officer of HSBC, discusses why he decided to join HSBC after a diverse career, and how many financial industry disruptors come from outside the industry. We discuss HSBC’s “coopetition” with FinTech and the advantages both sides get from partnering with each other, why HSBC has shifted from investing in later-stage companies to earlier-stage organizations in the Series A or angel rounds, and HSBC’s partnership with Google looking at financial crime and money laundering. John also discusses COVID’s impact on the digital adoption curve, the future of work at HSBC, and the rise of emerging technologies such as 5G, AI, and quantum computing.
Check out Peter High’s recent article on Forbes HSBC’s COO Brings The Magic Of Silicon Valley To The 156 Year Old Bank.
558: In this interview, Richard Cox, Chief Information Officer of Cox Enterprises, and Rick Rioboli, Chief Information Officer of Comcast, discuss how both executives are rethinking the employee experience for a new world of work. Rick shares his view on the future of work and why he thinks Comcast will work in a hybrid model once the pandemic is over, the cultural differences Rick has noticed between product development teams and IT teams, and how Rick went after the culture in IT when he joined Comcast and sought to transform the way the function worked. We also discuss how Richard defines leadership, why Cox Enterprises is putting cybersecurity at the top of mind for all of its employees, not just those in IT, among a variety of other topics.
557: In this interview, Mike Hayes, Chief Digital Transformation Officer of VMWare, discusses the increasingly blurred line between internal IT and the customer experience, VMware’s SaaS transformation, and Mike’s advice on how to effectively network. We also discuss lessons Mike learned serving in the White House, Mike’s experience at Bridgewater Associates and the importance of honest feedback loops, among a variety of other topics.
556: In this interview, Angela Yochem, the EVP and Chief Transformation & Digital Officer at Novant Health, and George Llado, the SVP and CIO of Alexion Pharmaceuticals, focus on the power of ecosystems. Angela discusses the importance of leveraging ecosystems to drive innovation at scale, and she shares the story of how Novant Health formed an “unconventional partnership” with Stewart-Haas to build ICU carts for overrun hospitals. Meanwhile, George discusses Alexion’s strategy of cultivating relationships with startups and venture capital firms to accelerate innovation, as well as his approach to strategic planning.
555: In this interview, Cathy Southwick, CIO of Pure Storage, discusses the storage as a service model and IT’s three strategic priorities: scaling the IT organization, having a lens on security, and enabling the broader business. Cathy discusses how Pure Storage uses its own technology inside the business, the differences she has recognized working for a small and growing company versus a Fortune 15 giant, and how being a prior customer of Pure Storage has helped her since coming into the role. Lastly, Cathy talks about what customers look for in a strategic technology provider, how her IT team works with the rest of the organization, which is full of tech talent as a whole, and a variety of other topics.
554: Rob Carter, the Executive Vice President of FedEx Information Services and the Chief Information Officer for FedEx, and Steve Randich, the Executive Vice President and Chief Information Officer of FINRA, discuss the role of technology in creating a nimble enterprise. Rob shares the story of how technology that once provided FedEx with a competitive advantage had become outdated, and the massive effort the company undertook to overhaul and modernize its legacy technology. Meanwhile, Steve discusses the benefits of being an early adopter of the cloud, how FINRA is pushing up against the limits of Amazon Web Services, and FINRA’s use of advanced analytics and machine learning to better identify fraud and bad actors.
553: Marta Zarraga, Global Chief Information Officer of Capital Group discusses her experience onboarding into her new role virtually, how Capital Group has given flexibility to its employees during the pandemic so that they can best serve their customers, and how the company has adjusted to a mobile workforce. We also discuss aspects of work that are done much better face-to-face than remotely, Capital Group’s ambitions to expand more into Europe and Asia, the different experiences Marta has had across four different CIO roles, among a variety of other topics.
552: Shailesh Prakash, the CIO and Chief Product Officer of the Washington Post, and Chintan Mehta, the CIO and Head of Digital, Technology, and Innovation for Wells Fargo, discuss strategy and its role in driving growth and innovation. Shailesh discusses how IT and engineering went from being a cost center to being a strategic differentiator and driver of business growth. He goes on to share the story of Arc Publishing and Zeus Technologies, which grew from internal solutions into sizable revenue drivers with over 200 customers. Meanwhile, Chintan shares his view on the importance of long-term strategic planning and how the company’s Strategy, Digital Platform & Innovation (SDI) group set strategy across the organization.
