591: In this interview, Anjana Harve, Global Chief Information Officer for Fresenius Medical Care, focuses on the broader role of the CIO and the business use of technology. Anjana begins with sharing her perspective on why now was the right time for the Global CIO Role at Fresenius and her role in leveraging digital technology as a source of competitive growth. She discusses how the global operating model helps with focusing on achieving business outcomes, finding top-line efficiencies, and improving the customer experience. Finally, Anjana talks about the role of the Global CIO during COVID, the role of culture and tech in hybrid work, and the state of women in technology.
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590: In this interview, Adhir Mattu, Senior Vice President & Chief Information Officer of Marvell Semiconductor, focuses on the role IT plays in the growth of companies. Adhir provides an overview of Marvell Semiconductor’s business and how the IT department operates within a tech-focused company like Marvell. Adhir highlights the crucial role IT plays in expanding the infrastructure for a company to grow organically and integrating the capabilities acquired through M&A transactions. Through Marvell’s various historical acquisitions, Adhir describes the “blueprint”, culture, and guiding principles the company has curated to ensure M&A integrations are successful. Finally, Adhir discusses the ways in which IT partners with other teams to drive customer experience, designs new digital ways of working, and explores growing trends in technology.
589: In this interview, Michael Newcity, Chief Innovation Officer and President of ArcBest Technologies, focuses on the topic of transformative innovation. Michael describes what transformative innovation entails within a company and how he organizes his teams to foster innovation and drive it forward. He talks about his previous roles and responsibilities as the former CIO, CFO, among others and how these various experiences influenced his perspective as Chief Innovation Officer. Specifically, Michael highlights how his previous role of CFO informed his experience in IT around finance and data within the company. Finally, he covers how ArcBest allocates resources to and focuses on innovation while still maintaining sufficient efforts to run the broader business.
588: Ed Jennings, Chief Executive Officer of Quickbase, dials into the concept of citizen developers. Ed describes the nature of Quickbase’s business and how he defines citizen automation. He provides insight into how companies can train and empower citizen developers, how the pandemic acted as a catalyst for citizen automation with a renewed focus on resilience, and how citizen automation can unlock the full potential of systems, people, and teams. Finally, Ed also describes where citizen automation typically begins in enterprises, how citizen automation both competes and collaborates with traditional IT organizations and ecosystems, and how companies can begin their citizen development journey.
587: In this interview, Bhavani Amirthalingam, Chief Digital Information Officer of Ameren, focuses on the digital customer experience. Bhavani describes how she sees the evolution of customer needs and the importance of providing frictionless digital experiences. She shares how Ameren has navigated the expansion of digital channels and the growing number of digital transactions that the company has seen. Bhavani also provides some insight into how she looks at balancing taking on risk and risk management that goes into innovation, the way Ameren has organized a centralized group integrating both IT and OT, and trends in technology she looks forward to.
586: In this interview, Jennifer Charters, CIO of Flagstar Bank, focuses on how Flagstar is expanding its digital capabilities and how it remained resilient during the pandemic. Jennifer speaks on the coopetition between traditional brick-and-mortar banks and FinTech firms and how smaller banks can benefit greatly from developing ecosystems to leverage FinTech’s digital capabilities. Additionally, Jen describes the investments Flagstar has made in its own digital capabilities including cloud infrastructure and various platforms. She gives her perspective on the culture of IT, growing the opportunities for women in technology, the advantages of Flagstar’s announced merger with New York Community Bancorp, and trends she foresees.
585: In this interview, Dave Evans, assistant professor at Stanford and best-selling author, discusses his latest book, Designing Your Work Life, which highlights how employees and managers can improve the work experience. Dave provides strategies that people can use with their current jobs to make their career more fulfilling, the three kinds of overwhelm employees can feel, how they can mitigate these before overwhelm turns into burnout, and how managers can help employees develop their own pathways in the company. Finally, Dave talks about how remote work has made face-to-face interaction easier, yet made onboarding new employees and informal interactions between employees more difficult to facilitate.
584: Brian McCarson, Intel’s Group VP of IoT, shares his perspective on the evolution of the Internet of Things and Artificial Intelligence. Brian speaks to the increasing affordability and accessibility of both IoT and AI and how their development in other industries has brought it to the industrial sector. We talk about each service’s growth from something out of a science fiction novel available to large-scale enterprises to the ways in which AI and IoT have now intersected with and augmented the capabilities of small- and medium-sized businesses. Brian credits this evolution to open-source ecosystems where online innovators have helped improve the scalability of AI integration. Finally, he talks about how Intel specifically has helped scale manufacturing capabilities through automating processes and leveraging a place in an ecosystem of technology ingredient providers for small- and medium-sized enterprises.
583: Chris Bedi, Chief Information Officer of ServiceNow, focuses on the topic of digital transformations within companies and steps organizations have taken to foster resilience during the pandemic. Chris shares his perspective on how companies are doubling down on digital transformations, how AI is being used to improve the employee and customer experience, and how virtual agents are augmenting reality to assist remote employees in areas where they would have normally asked co-workers in person. Additionally, he talks about the future of app development, its minimum requirements, integrating AI into the development, and leveraging the growth of low-code/no-code to encourage citizen app developers. Finally, he touches on the topic of structuring the IT team to equip non-IT team members to think about machine learning and take advantage of new evolutions in technology among other topics.
582: In this interview, Yves Behar, Founder and Principal Designer of fuseproject, discusses the importance of product design and how companies can think about developing their own products. Yves discusses the importance of integrating storytelling and intent into product design. He also speaks on the importance of continuously improving product designs and using the problems and frictions that arise as opportunities for improvement. Additionally, Yves talks about bringing these designs to market from team alignment to marketing strategy. Finally, Yves talks about his team’s work on the VOX ventilators as a response to an open innovation challenge and how it is important to sometimes allow your team to drive the ideas and support them along the way.
