616: Kai-Fu Lee discusses the evolution of artificial intelligence and the 20-year horizon for its implementation. Kai-Fu shares why 20 years was an appropriate time horizon for his book on the future of AI, why Chen Qiufan, a science-fiction novelist, was the perfect person to partner with, and how the two of them originated the idea for ten visions of AI. He also discusses the impact of artificial intelligence on society including the future of work, changes in society, and shaping of opinions. Finally, Kai-Fu gives his perspective on the factors necessary to lead to greater adoption of artificial intelligence and how the global leadership of certain areas of its development and implementation has evolved.
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This episode is sponsored by Transmit Security.
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615: In our latest interview, Mike Giresi, Chief Digital Officer of Molex, discusses with Peter High the operating model changes to enhance the customer experience at a B2B company. Mike provides an overview of Molex’s business, how he collaborates with peer CIOs under Koch Industries and externally, and what his purview as Chief Digital Officer entails. He also gives his vision for customer experience at a B2B Company leveraging his experience in B2C environments. Mike talks about operating model changes at the company, change management necessary, and fostering cultural change within Molex. Finally, Mike shares how he looks at connecting IT to the broader business, moving talent into higher orders of work, and trends in technology he is looking forward to.
614: Carhartt’s John Hill joins Peter High in a discussion on digital agility and the digital transformation of Carhartt. John provides an overview of Carhartt’s business, his purview as Chief Digital and Information Officer, and the role of digital and sources of innovation at the company. He details what he sees as the keys to successful change management as a part of the digitization effort of the company and how data and analytics have impacted business outcomes. John also describes his field of study in his pursuit of a doctorate degree in Business Administration and the research he has done on organizational constructs and how they drive a firm’s ability to create digital capabilities. Finally, he talks about the hindrances he faced during the digital transformation and looks ahead at the tech trends that could impact Carhartt’s business.
613: In a panel from our recent Metis Strategy Digital Symposium in September, Vagesh and Danielle speak with Metis Strategy’s Michael Bertha in a conversation about combining AI and IoT to drive digital processes. Danielle shares how IoT and AI fit into Whirlpool’s four strategic imperatives and each technology’s role in enabling partnerships and product innovations. Vagesh details what opportunities McDermott sees with IoT and AI in its business model and the company’s use of digital twins. Finally, both executives share how digital twins can produce business value, unique customer insights, and product learnings.
612: Toyota Financial Services CIO Vipin Gupta discusses his journey at TFS and the radical business and operating model transformation he has led, which includes transforming TFS into a private-label platform that other mobility brands can leverage. We also discuss the cultural change that was necessary to enable this shift, including how he is upskilling talent at the company through the company’s TFS Digital Academy and bringing higher orders of work to employees. Finally, Vipin explores the trends in technology that he and his team are keeping an eye on.
611: In this interview from our recent Metis Strategy Digital Symposium in September, Lisa Davis, SVP and CIO of Blue Shield of California, and Mike Shadler, SVP and CIO of Pacific Life, join Metis Strategy’s VP and West Coast Lead Chris Davis in a conversation about IT-led breakthroughs in the insurance industry. Lisa talks about how the pandemic has accelerated the digital business and customer experience at Blue Shield of California while Mike discusses the way Pacific Life has digitized its B2B business operations. Both leaders share insight into how their past experiences have shaped the way they lead and approach their current roles as CIOs of their respective companies. Mike gives examples of how Pacific Life is shifting and reshaping the employee experience and Lisa provides a look at how Blue Shield of California is sustaining its pace of innovation. Finally, Lisa and Mike look ahead at trends in technology that are on their radar and how they are setting the foundation for future plans at their companies.
610: In this interview, Atul Bhardwaj, Executive Vice President and Chief Digital and Technology Officer of LEGO, speaks with Peter High about the digital transformation of the iconic and well-known toy company. Atul provides an overview of his post as Chief Digital and Technology Officer for LEGO and explains how LEGO is integrating digital into its product offerings. He describes the various ways digital experiences differ between adult and children customers, how LEGO works together and keeps pace with the digital transformation of partners within its ecosystem, and how LEGO is digitizing the internal organization overall. He also discusses the process of building his team at LEGO including what role passion for the product plays, how the common language of code unites a global effort of digital transformation, and how LEGO fosters diversity and inclusion at the company. Finally, Atul looks ahead at the tech trends that his team is keeping an eye on.
609: In this interview from our recent Metis Strategy Digital Symposium in September, Jim Swanson, Executive Vice President and Enterprise CIO for Johnson & Johnson, and Debra King, Senior Vice President and Chief Information and Transformation Officer for Corteva Agriscience, speak with Metis Strategy’s Vice President and East Coast Lead Alex Kraus about digital acceleration in times of uncertainty. Debra describes how Corteva maintains the characteristics of a startup and how the company leverages its Execute to Win program to bring about new and innovative ideas. Jim shares insight from Johnson & Johnson’s Four Pillars Approach as they relate to advancing the company’s mission of transforming the trajectory of human health. Finally, Debra gives her perspective on how Corteva’s agility has been shaped by uncertainty, and Jim gives his perspective on how Johnson & Johnson has developed resiliency during the pandemic.
608: In this interview, Iddo Kadim, Chief Technology Officer and Director of Olympic Technology at Intel, focuses on the development and application of innovative technology at the Olympic Games. Iddo begins with how his role as Intel’s Director of Olympic Technology functions and the real-time problem solving that comes as a result. He discusses his method of planning for the Olympic Games, the implication of planning so far in advance, and how he takes into account and balances the various needs of multiple constituents. Finally, Iddo explains the technology behind a few of these technologies and provides detailed examples of their applications including 3D Athlete Technology, Mobileye, 5G, and Smart Venues.
607: In this interview from a recent Metis Strategy Digital Symposium, Tim Dickson, Chief Information Officer for Generac, and Mike Giresi, Chief Digital Officer for Molex, focus on the ways in which technology leaders are engaging both employees and customers as part of their digital transformations. Tim discusses how he and his team at Generac think about the customer experience from a B2B perspective. Similarly, Mike discusses how he brings his background in B2C customer sensibility to the B2B work at Molex and how he achieves that through elevating the employee experience. Tim also talks about the ways in which the hiring of new talent and development of existing talent will change at Generac. Mike and Tim then both give their perspectives on how they bring people onboard and create buy-in with these new ways of working.
