621: Michael discusses the development and implementation of Next Generation Technology at Citizens Financial. Michael begins with his purview as Chief Information Officer and describes the Next Gen Tech Transformation Program at the company. He talks briefly about the broader impact of IT, enhancing engineering talent through leveraging partners and in-house academy programs, and building up the momentum for using APIs at the company. Finally, Michael provides an example of the Next Gen Tech in action at the company, what the process of modernizing a 200-year-old company looks like, and trends in technology that he sees as being important in the years ahead.
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620: Mike Davies discusses the relevance and impact of neuromorphic computing on Intel as a company and the world more generally. Mike gives a bird’s-eye view of what neuromorphic computing aims to achieve and the relationship it has to traditional forms of artificial intelligence and deep learning. He breaks down the near-, medium-, and long-term implications the technology could have on how we think about computing capabilities and the technology and cost challenges that his team is working to overcome. A key component of commercializing this technology is the collaboration with partners, and Mike spends a moment discussing how he looks to curate an ecosystem of academics and corporations to help deliver this technology as well as how he collaborates internally with other groups within Intel Labs.
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This episode is sponsored by Transmit Security.
619: Mike, Diane, and Vijay of Johnson Controls discuss how the three executive roles fit together and how digital and technological innovation are shaping the 136-year-old company. Each explains their purview within their respective roles and how these roles share governance and collaborate with one another. Vijay expands on how his team was built by centralizing various disparate capabilities across the company as a means to create value and discusses the learnings from Johnson Control’s Open Blue platform. Mike shares the strategic nature of technology at Johnson Controls and what the future of work looks like coming out of the pandemic. Diane then talks about enabling the employee experience at the company and expands on the company’s view of the hybrid work strategy. Finally, the executives provide a look ahead at future opportunities to leverage technology and digital at the company.
This episode is sponsored by Transmit Security and Zoho.
618: Tom discusses the strategic plan for Sysco’s digital transformation and the impact on the B2B customer interaction. Tom provides his purview as both the CIO and CDO and gives his perspective on the five strategic pillars for the company’s Recipe for Growth. He talks about bringing a B2C sensibility to the B2B transactions, focusing on customer engagements and customer journeys, and fostering resilience at the company during the pandemic. Tom also shares how he is not only looking at new solutions for the customer but also how to better position his team for innovation through diversity and inclusion. Finally, Tom discusses tech trends and areas within the company that he looks to focus on in the future.
617: Jonathan and Wouleta share their perspectives on the digital transformation of the fast-casual restaurant. Jonathan provides his vision for optimizing the restaurant business through innovation and digitization, how he sees the pandemic’s impact on digital customer interaction, and why now is the perfect time to fill the role of the Chief Technology Officer for the company. Wouleta then shares why Sweetgreen was the next best move in her career, what her purview entails as CTO, and how she plans to drive value at the company through technology and leveraging her experience from prior CTO roles. Finally, Jonathan discusses the company’s strategy in balancing geographic expansion and expansion through digitization and innovation.
616: Kai-Fu Lee discusses the evolution of artificial intelligence and the 20-year horizon for its implementation. Kai-Fu shares why 20 years was an appropriate time horizon for his book on the future of AI, why Chen Qiufan, a science-fiction novelist, was the perfect person to partner with, and how the two of them originated the idea for ten visions of AI. He also discusses the impact of artificial intelligence on society including the future of work, changes in society, and shaping of opinions. Finally, Kai-Fu gives his perspective on the factors necessary to lead to greater adoption of artificial intelligence and how the global leadership of certain areas of its development and implementation has evolved.
615: In our latest interview, Mike Giresi, Chief Digital Officer of Molex, discusses with Peter High the operating model changes to enhance the customer experience at a B2B company. Mike provides an overview of Molex’s business, how he collaborates with peer CIOs under Koch Industries and externally, and what his purview as Chief Digital Officer entails. He also gives his vision for customer experience at a B2B Company leveraging his experience in B2C environments. Mike talks about operating model changes at the company, change management necessary, and fostering cultural change within Molex. Finally, Mike shares how he looks at connecting IT to the broader business, moving talent into higher orders of work, and trends in technology he is looking forward to.
614: Carhartt’s John Hill joins Peter High in a discussion on digital agility and the digital transformation of Carhartt. John provides an overview of Carhartt’s business, his purview as Chief Digital and Information Officer, and the role of digital and sources of innovation at the company. He details what he sees as the keys to successful change management as a part of the digitization effort of the company and how data and analytics have impacted business outcomes. John also describes his field of study in his pursuit of a doctorate degree in Business Administration and the research he has done on organizational constructs and how they drive a firm’s ability to create digital capabilities. Finally, he talks about the hindrances he faced during the digital transformation and looks ahead at the tech trends that could impact Carhartt’s business.
613: In a panel from our recent Metis Strategy Digital Symposium in September, Vagesh and Danielle speak with Metis Strategy’s Michael Bertha in a conversation about combining AI and IoT to drive digital processes. Danielle shares how IoT and AI fit into Whirlpool’s four strategic imperatives and each technology’s role in enabling partnerships and product innovations. Vagesh details what opportunities McDermott sees with IoT and AI in its business model and the company’s use of digital twins. Finally, both executives share how digital twins can produce business value, unique customer insights, and product learnings.
612: Toyota Financial Services CIO Vipin Gupta discusses his journey at TFS and the radical business and operating model transformation he has led, which includes transforming TFS into a private-label platform that other mobility brands can leverage. We also discuss the cultural change that was necessary to enable this shift, including how he is upskilling talent at the company through the company’s TFS Digital Academy and bringing higher orders of work to employees. Finally, Vipin explores the trends in technology that he and his team are keeping an eye on.
