650: Mike discusses the expansion of his role in the client-facing side of the business and leveraging actionable insights from an ocean of data. Mike begins with an overview of Alorica’s business, what his purview as CIDO consists of, and how he is focusing on the consumer in his role. He also talks about developing a strong data foundation at Alorica and how he thinks about building the technology ecosystem to drive the data strategy at the company. Finally, Mike gives his perspective on how his background in multiple disciplines has helped him in his new role, the key elements to his success, and what trends in technology are on the horizon.
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649: In this interview, Kathy discusses how she is driving the modernization and simplification efforts at the company to evolve the customer interactions from a digital perspective. Kathy also gives her perspective on the war for talent and how her experience starting her role during the pandemic has informed her view on remote onboarding. Finally, she shares a few lessons learned from her diverse array of experiences, what the future of women in tech looks like, and the various trends in technology that she is keeping her eye on.
648: Diogo discusses the areas of opportunity in the drug discovery industry that technology has helped accelerate. He starts with his strategic priorities in his first year as CIDO and what attracted him to this complex industry. Diogo then expands upon the data strategy of the company and how machine learning is accelerating drug discovery. Finally, he talks about how he has harnessed the talent in the Indianapolis area, long-lasting changes from the pandemic, and the keys to success in Diogo’s diverse career.
647: Bill discusses the expansion of the technology leader’s role and its growing impact on the company’s interactions with customers. Bill begins with what his joint responsibility consists of and the power it holds under one executive’s responsibilities. He explains how people are the most important asset of a company and MetLife’s investments in talent to retain its skilled workforce. Finally, Bill gives his perspective on being cognizant of customer experiences outside his industry to ensure he is providing the best service to his customers and the company’s natural coopetition with InsurTech companies in the space.
646: Mark discusses the thesis behind his book, The Cloud Revolution, and how his previous book, Digital Cathedrals, acts as a predicate. Mark covers the rhyming political, social, and technological dynamics between the 1918-1920 Pandemic and the present and how the three spheres of technology; information, materials, and machines; have intersected over the years to bring about revolutions. Finally, Mark looks ahead at how technology is changing employment, the necessary retraining that arises, and what will define the winners in the Roaring 2020s.
645: Stanley covers his latest book, Risk: A User’s Guide, and discusses the way people should be assessing, calculating, and acting on risks an organization faces. He begins by defining what risk is, ten risk control factors used to evaluate risk, and why humans are naturally poor at calculating risk. Stanley discusses the necessity of having a narrative that aligns with the values set forth by the organization and ties this into the U.S.’s foreign policy. Finally, Stanley gives his perspective on the current war in Ukraine, the risk each party faces, and what constitutes a good decision. This broadcast was recorded in front of a live audience.
644: Carman discusses the restructuring of IT’s vision to provide a better customer experience for Dollar General. Carman shares what this vision for IT looks like and how he has used it to develop scale at the company. He also goes over Dollar General’s digital strategy and app-based technologies to serve its customers. Finally, Carman gives his perspective on how modernization and advancements in technology have provided him a better toolkit for finding efficiencies, how his legal background has informed his view as CIO, and what tech trends are on his radar for the future.
643: Lama discusses how her team is driving the future of artificial intelligence and its collaboration with people. Lama explains the mission of Intel’s Intelligence Systems Research Lab and describes the types of skills necessary to research the groundbreaking collaboration between humans and AI. She also provides a look at what the next frontier of artificial intelligence is in human augmentation including aiding in education, accessibility for adults with disabilities, and manufacturing. Finally, Lama gives her perspective on developing responsible AI and how further developments could prove to create a more sustainable future.
642: In this interview, Seemantini discusses how she is driving innovation at the company and using technology to be a differentiator among competing retailers. Seemantini describes her expansive purview overseeing various functions at the company and how those functions ultimately fit together. She also explains the evolution of data products at Lowe’s, pre-pandemic efforts to foster resilience, as well the idea of “spatial commerce” and the innovations that come along with it to meet changing customer needs.
641: Casey discusses how her team is driving customer experience and how it is rooted in the employee experience at the company. Casey begins with how she views her role as a technologist within a tech-centric organization like Asurion as well as how Asurion oftentimes lives its customer journey as customer zero. She covers the role technology plays in Asurion’s omnichannel approach, her experience onboarding remotely, and what the future of work looks like. Additionally, Casey gives her perspective on retaining talent during hybrid work, how she draws upon past experiences in her current role, and what the future holds for women in technology.
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This episode is sponsored by Zoho.
