714: Rob discusses how he is leveraging technology to improve customer and employee experiences, build a closer connection between them, and improve overall operational efficiencies. He describes the three verticals under his purview; technology, digital commerce, and strategy; why it makes sense to combine them under one role, and how he fosters cross-functional team culture to drive customer experience improvements. Rob shares perspectives from his experience across the retail industry, the insights he has drawn from across the different segments in retail, and how it has led to securing a board-level position in his career. Finally, he looks ahead at trends in data and artificial intelligence and reflects on the keys to his career success.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | Amazon Music | Android | Podcast Index | Deezer | Youtube Music | RSS | More
713: Cindy discusses tapping into the global talent network and leveraging the company’s innovation hubs around the world. She explains her purview as both CIO and CDO, why she chose to commingle her team between digital and IT, and how she manages the global team. Cindy gives insight into change management practices, creating firm buy-in to ensure successful execution, and why startup ecosystems around the world are becoming more popular. Finally, she talks about the lessons she learned coming out of the pandemic, trends in technology on her radar, and the keys to her continued success.
712: Anil Cheriyan, EVP of Strategy and Technology at Cognizant, covers the recent economic headwinds and their impact on recruitment and the future of work. He gives his perspective on how companies can prepare for a possible recession in the near future and mitigate economic risk through geographic diversification. Along with risk mitigation, Anil shares how diversity can increase the types of expertise talent can bring from other areas around the world and shift the tide in the War for Talent. Finally, Anil talks about the skill sets he specifically hires for and what the future holds for new ways of working.
711: Ashok Srivastava, Chief Data Officer of Intuit, discusses the way he is transforming the business through the intersection of data, analytics, and artificial intelligence. He describes the way the three areas of focus act independently as well as act interdependently. Ashok follows up with Intuit’s Follow-Me-Home Approach to customer experience and how the three areas of data, analytics, and AI bring the perspective of the customer to the business. He also talks about the skills he hires for his team, the methods of collaboration across the organization, and maturing the company’s data strategy. With respect to artificial intelligence, Ashok addresses safety and biases and how he mitigates the risks associated. Finally, he talks about having a longer tenure in the role of Chief Data Officer, how he balances his responsibilities outside of the organization, tech trends on his radar, and his reflections on the keys to his career success.
710: Neal Sample, former CIO of Northwestern Mutual, discusses his seasoned career as a technology executive across a variety of companies and how the role has evolved over the years. He explains both the enticing and challenging aspects of the CIO role and how it can translate into a broader set of responsibilities at a company. Neal also talks about his board-level experience and why companies, regardless of industry, should look to have a technologist on the board of directors. He looks ahead at his future career prospects, reflects on his pursuit of his Ph.D., provides advice for aspiring CIOs, and speaks to the trends in artificial intelligence and automation that he believes will become prominent in the years to come.
709: Rich reflects on his career at the periodical and the insights he has gained on culture, politics, and the world of business. He talks about the recent Forbes Global CEO Conference in Singapore and debriefs Peter on the high-level takeaways about the foreign perspectives of the global economy, the trajectory of the U.S. economy, and anticipation of the Fed’s response. Rich also looks at his experiences in technology and how he has viewed the generational gap between understanding consumer technology and enterprise technology. Finally, Rich describes his view on entrepreneurship, the keys to his career success, and how he stays knowledgeable on a variety of topics.
708: Justin Mennen, Chief Digital and Technology Officer of Rite Aid, discusses the digital transformation of Rite Aid and how it is leveraging the symbiotic relationship between traditional and digital commerce. He details the hallmarks of a great digital experience, the way his team is structured, and how he has recruited and trained talent to be able to deliver the experience to the company’s customers. Justin describes how he determines when the company invests in shared services across the business versus when a dedicated solution is necessary as well as how the digital platforms increase traffic to the in-store experience. Finally, Justin reflects on the keys to his successful career and how trends in artificial intelligence and data will drive a new level of personalized experiences.
707: Michelle discusses the complexities of Cardinal Health’s business, the power of collaboration, and the company’s internal talent strategy. She gives an overview of how her teams are organized and a deeper look into the company’s technology commercialization engine Fuse and how it contrasts with the company’s digital office. Michelle also discusses how she works together within her executive time and focuses on implementing a culture of collaboration with her colleagues. She covers the recruiting and retraining strategy for employees relating to continuous improvement and diversity of thought and experience. Finally, Michelle talks about the keys to her career success and looks ahead at the trends in automation that are on her radar for the future.
706: Frank and Bhavani speak with Metis Strategy’s Chris Davis about creating innovative sustainable business models. Both executives share what sustainability means for their respective businesses and how technology unlocks new revenue streams. Frank gives insight into the use of industrial IoT at Chevron and looks at driving an ESG strategy through a global lens while Bhavani provides advice for executives operating outside the energy sector on how to build an effective ESG strategy at their companies.
705: Ash and Anil speak with Metis Strategy’s Mike Bertha about transforming a global IT operating model. Anil speaks to the company’s transition to a customer-centric operating model and the role that culture plays in bringing about this transformation. Ash discusses how the complex environment Dentons operates in is accommodated in the company’s operating model and how he is creating buy-in for a unified IT model from the non-technical executive team.
