746: Anita Klopfenstein, CIO of Little Caesars Pizza, joins Peter in a conversation about the IT transformation that she has led at the company, the emerging technologies her team leverages to drive improvements in the customer experience, and the positioning of the IT organization as a profit center for the business. Anita also shares how she implemented an IT steering committee to prioritize the most critical elements of the organization and collaborated with franchisees and customers to identify opportunities for improvements. She describes her team’s process of becoming a predictive enterprise, flexing IT to support the diverse array of additional venues, and giving back to the community during the height of the pandemic. Finally, Anita reflects on her career, the keys to her success, and the tech trends that are on her radar.
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745: Matt discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the business to deliver best-in-class customer experience. Finally, Matt reflects on his successful career, the pathway to securing a board position at Chipotle, and the trends in technology and CX that he has kept up-to-date on.
744: Ria discusses the work she is leading at Intel on developing ethical artificial intelligence solutions with a focus on explainability, fairness, and trustworthiness. She discusses her perspective on what it will take to reach ethical AI solutions, the opportunities and hurdles that she faces, and the value proposition that ethical AI offers to companies and communities. Ria also talks about the skills that she hires for on her team, the collaboration she engages in with external and internal partners, and the medium-term outlook for AI given the rise of ChatGPT and other AI tools. Finally, she reflects on her early start in a career in technology and explains how her passion for poetry and writing has helped balance and anchor her during her more technical position at Intel.
743: Penelope covers the integration of the data and analytics officer role into her CIO role at Accenture as well as the importance of focusing on the basics when developing a data strategy at your company. She discusses the structure of her teams in her role, the shared services she leverages to strengthen the relationships across those teams, and how she contemplates the art of the possible when it comes to delivering new innovations to the rest of the business including how she co-innovates with business partners and clients. Penelope also talks about driving sustainability at Accenture, facilitating hybrid work, and using her experience across the company to inform her role as CIO. Finally, she looks ahead at trends being driven by the digital-native generation and reflects on the keys to her career success.
742: Guido joins Peter on the broadcast to speak about the innovation he is driving at the company and what the future of decentralized finance looks like. Guido explains his expansive purview in his role, the structure of IT at the company, and the emerging technologies he is leveraging to enhance business capabilities. He talks about co-innovating with clients and business partners, rethinking the use cases for crypto and blockchain, and expanding the metaverse concept through the payments industry. Finally, Guido talks about other trends in technology that are on his radar and the keys to his career success.
741: Vish discusses the incredible digital transformation that he is leading at the company, the thoughtful and methodical approach he has taken to drive it forward, and the long-term mindset he adopted from the get-go. As a part of this transformation, Vish talks about the cultural elements including the retention of talent, pushing forward a data strategy focused on visibility, and how his experience at GE has informed his view of talent development at Graphic Packaging. Finally, Vish looks ahead at trends in employee engagement and reflects on the difference makers to his own career.
740: Tom discusses the progress he has seen in the artificial intelligence space and the evolution of the role of platform companies like C3.ai in a company’s overall strategy. He explains what he saw back in 2009 that prompted him to embark on his journey to found C3.ai, shares the common characteristics of companies that have successfully adopted AI solutions, and dives into the emerging trend of CEOs becoming more involved with driving AI at their companies. Finally, Tom reflects back on his career success, the key learnings he has brought with him, and what continues to keep him motivated.
739: Our broadcast today comes from our recent Metis Strategy Digital Symposium on the topic of mastering the human side of digital transformation. Rob addresses his role as a strategic facilitator within Tractor, speaks to influencing the prioritization of technology during M&A, and explains how he is building product management capabilities within the organization. Jen discusses the challenges of change management, the emphasis she places on her “platinum rule,” and driving change among her C-Suite level peer group.
738: Michael discusses the cultural shift that was necessary at the company to drive forward its digital transformation. He covers the way technology is structured at the bank, how he has built his team, and where he focused his modernization efforts. As a part of this modernization, Mike talks about the talent part of the transition and moving towards an engineering culture with a build mindset. He also talks about his involvement with startup accelerator 43North, the experience he gained at Capital One, and the learnings he brought to M&T. Finally, he reflects on his career and the future ahead for technology.
737: Our broadcast today comes from our recent Metis Strategy Digital Symposium on the topic of Establishing the Foundation for a Modern Enterprise. The panelists who spoke about this topic were Boris Shulkin, Chief Digital and Information Officer of Magna International, and Michael Rodgers, Chief Technology Officer of Pilot Company and the conversation was moderated by Metis Strategy Co-Head of Executive Networks, Research, and Media; Steven Norton. Michael Rodgers begins the discussion with the role technology plays in the broad businesses under Pilot Company’s umbrella and speaks to the ways he and his team are developing a holistic experience for the business’s customers. Boris talks about the digital transformation of Magna Intl. and the components behind the company’s cloud strategy, data strategy, and more.
