776: Monica joins Peter for a conversation focused on the digital transformation journey of this century-old firm and developing it into a tech-forward insurance company. Monica describes how her team is driving the modernization program focused on creating a sound data strategy and improving data literacy across the organization. She dives into the process of digitization, collaboration with internal and external constituent groups, and the optimization of the individual experience. Monica provides insights into maintaining technological literacy through training programs and balancing IT resource allocation for operational efficiency and differentiation. Additionally, she covers topics such as cloud migration, the development of an architecture community, and the exploration of generative artificial intelligence and its diverse use cases. Lastly, Monica explores the emerging technology trends in quantum computing and reflects on the keys to her career success.
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775: Lori joins us for a conversation about how her team explores use cases for emerging technologies to add value to the business. She explains the process behind the company’s cloud-based core system modernization and also dives deep into the potential value-add coming from advancements in generative AI, quantum computing, augmented reality, and blockchain in banking. Lori also walks through the cycle of innovation within the company and how she partners with the rest of the business to bring these innovations to life and develop an internal ecosystem of sorts. Finally, Lori covers the progress she is helping to drive in improving the state of women in tech and STEM fields, reflects on her own career path and the keys to her success, and looks ahead at the trends in technology that are on the horizon for the company.
774: Steve talks about his remarkable journey as a renowned former CIO and head of technology across multiple companies and how the role has evolved over the course of his career. He discusses how he developed his IT department from scratch early in his career, carved out the purview for the modern-day CIO, and pioneered the convergence of technology and business. Steve gives insight into major learnings from his roles at Rockwell, USAA, and KeyBank as well as what that pathway into each role looked like. He also describes his pathway to board membership and the value he added as one of the first technologists to join a scaled company’s board. Finally, Steve discusses his plans for the future, and how he continues to stay up-to-date on emerging trends in technology, politics, economics, and more.
773: May talks about the remarkable modernization and transformation journey she has led within the company. With May based in Singapore, May leads a truly global team with tech centers worldwide and shares her insights into managing this diverse and distributed workforce. She describes the process and benefits of modernization, how digitalization leads to better organization throughout IT, and how her team tests new technologies for potential implementation. May describes the advantages of having a long tenure as CIO, the latest tech trends shaping the industry, and the keys to her career success.
772: Eswar explores how data and artificial intelligence are transforming the high-performance lifestyle industry and helping customers to achieve their macro and micro health goals. With over a decade of experience at Equinox, Eswar shares his remarkable career journey, discusses the pivotal role of technology in improving customer engagement, and details the types of innovation his team is driving within the company. We delve into Equinox’s comprehensive data strategy, emerging tech trends, and the keys to Eswar’s career success.
771: Sunny shares an overview of Snowflake’s business and what his purview encompasses at the company. Sunny embodies a customer-centric mindset in his role, spending a remarkable 70% of his time directly engaging with customers, and shares how he has built his team to allow him the bandwidth to do so. He explains how he has managed IT during a period of massive growth, built a strong culture in a remote working environment, and drove innovation in the evolving landscape of data. Sunny explains the key differentiators he has seen of successful data leaders and companies that have leveraged data effectively. He also dives into the importance of platform solutions and why he focuses on investing and building platforms at Snowflake. Additionally, he shares the value derived from his board experience, highlights the latest tech trends shaping the industry, and reflects on the keys to his career success.
770: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Rajan and Eben share their experiences applying a product mindset to advance digital and technology capabilities at their organizations. Rajan explains the project-to-product transformation at Ascension, the shifting customer expectations around digital interactions, and the metrics he uses to measure the success of the company’s customer-centric culture. Eben expands on the role technology plays in customer care at Hyatt, the agile and data-focused culture at the company, and driving the long-term strategic mission through the day-to-day empowerment of teams. Finally, both executives speak on the organizational impacts of moving to a customer-centric mindset, the workflow changes as a result of that mindset shift, and the partnership between the CDO and CIO to advance digital within the company.
769: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Michael and Rob discuss the topic of design thinking in ecosystem business models. Michael explains how he brings design thinking into ArcBest as a mechanism to drive innovation and the role ArcBest Technologies plays in ArcBest’s innovation ecosystem. Rob details the innovation cycle within Broadridge and how he brings the customer’s voice into that cycle to ensure continuous value is getting delivered. Finally, both executives speak on driving centralized innovation within their ecosystems and deploying those innovations to internal and external customers.
768: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Kathy and Josh discuss the topic of sustaining a high-performance culture in times of change. Kathy describes the culture of Principal when she joined the company remotely during the pandemic, explains the necessity of leadership driving the cultural transformation, and speaks to the way she responds to misalignments in the culture of the company. Josh covers the elements of World Fuel’s cultural transformation, how he quantifies and measure culture, and how he communicates constructive feedback to his organization. Finally, both executives look ahead at how hybrid work environments, generative AI, and more will impact the practices around culture at their companies.
767: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Ramesh and Allen speak about driving practical progress on your AI journey. Ramesh explains his methods to educate talent within the company on the latest advancements in AI, measuring the value of AI use cases, and reigning in the bespoke AI applications across the company into a single vision or strategy around artificial intelligence. Allen shares how he cuts through the noise and the hype around AI to pursue practical applications of the technology, leverages AI to navigate talent shortages, and focuses on understanding the foundational data being fed into the AI model.
