770: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Rajan and Eben share their experiences applying a product mindset to advance digital and technology capabilities at their organizations. Rajan explains the project-to-product transformation at Ascension, the shifting customer expectations around digital interactions, and the metrics he uses to measure the success of the company’s customer-centric culture. Eben expands on the role technology plays in customer care at Hyatt, the agile and data-focused culture at the company, and driving the long-term strategic mission through the day-to-day empowerment of teams. Finally, both executives speak on the organizational impacts of moving to a customer-centric mindset, the workflow changes as a result of that mindset shift, and the partnership between the CDO and CIO to advance digital within the company.
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769: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Michael and Rob discuss the topic of design thinking in ecosystem business models. Michael explains how he brings design thinking into ArcBest as a mechanism to drive innovation and the role ArcBest Technologies plays in ArcBest’s innovation ecosystem. Rob details the innovation cycle within Broadridge and how he brings the customer’s voice into that cycle to ensure continuous value is getting delivered. Finally, both executives speak on driving centralized innovation within their ecosystems and deploying those innovations to internal and external customers.
768: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Kathy and Josh discuss the topic of sustaining a high-performance culture in times of change. Kathy describes the culture of Principal when she joined the company remotely during the pandemic, explains the necessity of leadership driving the cultural transformation, and speaks to the way she responds to misalignments in the culture of the company. Josh covers the elements of World Fuel’s cultural transformation, how he quantifies and measure culture, and how he communicates constructive feedback to his organization. Finally, both executives look ahead at how hybrid work environments, generative AI, and more will impact the practices around culture at their companies.
767: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Ramesh and Allen speak about driving practical progress on your AI journey. Ramesh explains his methods to educate talent within the company on the latest advancements in AI, measuring the value of AI use cases, and reigning in the bespoke AI applications across the company into a single vision or strategy around artificial intelligence. Allen shares how he cuts through the noise and the hype around AI to pursue practical applications of the technology, leverages AI to navigate talent shortages, and focuses on understanding the foundational data being fed into the AI model.
766: Rob discusses the concept of intrapreneurship, bringing an entrepreneurship mindset to within the organization, and how this concept has helped drive innovation at the company. He talks about the innovation teams he has built, the design thinking and storytelling they bring to the innovation process, and how they collaborate with the rest of the business. Finally, Rob looks ahead at the value potential of emerging tech trends like ChatGPT and generative AI as well as reflects on the keys to his success.
765: Cisco speaks about transforming Qualcomm into an intelligent company across hardware and software. Cisco shares his insights on Qualcomm’s future roadmap and the role of partnerships in the company’s broader ecosystem. We also explore how Cisco’s team is developing a solid foundation to foster growth, how culture facilitates successful change management, and why a high-functioning IT organization should act as guardrails for the rest of the organization. Finally, Cisco shares his views on how he stays ahead of the curve of emerging technology, the trends on his radar, and how he trains his team members in new skills for the future.
764: Asif discusses the evolution of the company and how it reflects the evolution of artificial intelligence more generally. Asif shares his pathway into AI and data science, the genesis story of Quantiphi, and why he decided not to seek outside capital in the early stages of the company’s growth. We also cover the various phases of the company’s history including finding the company’s product market fit, specialization, verticalization, and finally the latest phase of exploring and leveraging generative AI. Asif shares his perspectives on how companies have successfully harnessed the power of AI, the potential disruptions coming from ChatGPT and other generative AI platforms, and the future ahead for AI in general. Finally, Asif shares the two key pieces of advice that he believes facilitated his career success and will continue to help him in the future.
763: Tony discusses the remarkable transformation he led at the company focused on rethinking the digital customer experience and fostering an agile culture with a digital mindset. We explore Signify’s five-frontier strategy and how digital plays in each frontier. We also delve into how the company is digitalizing offers, co-innovating with business partners, and refiguring the business from the perspective of the customer. Tony shares his reflections on his career experience and the tech trends on his radar that are shaping the future of lighting.
762: Hasmukh discusses his experience in the CIO role at AMD and how his team thinks about sustainability, innovation, and artificial intelligence within the context of the semiconductor industry. He talks about driving AMD’s talent strategy, advocating for the customer’s needs through the customer zero program, and leading M&A in the CIO role. Additionally, Hasmukh talks about the overall evolution of the semiconductor industry, looks ahead at trends in AI on the horizon, and reflects on the keys to his career success.
761: Uri joins Peter High in our latest episode to discuss his experience founding Waze and the insights from his latest book, Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs. He describes his calling as being a teacher of others and shares what he sees as the common denominator across his career journey. From founding to the company’s eventual acquisition, Uri tells the story of Waze’s evolution, its collaboration and competition with tech giants like Google and Microsoft, and how Waze exemplifies disruptive innovation. He also shares the characteristics of successful entrepreneurs, why the process of firing an employee is more important than hiring, and the three main categories of “users”, among other topics from his book. Finally, Uri looks ahead at the future of disruptive technology trends and what he is keeping an eye on in the market.
