786: Pegah joins the broadcast to speak about investing in mission-driven founders and leveraging her experience as a former CIO and COO to bring a wealth of go-to-market expertise to the companies she invests in. We delve into FPV Ventures’ business overview as well as the company’s emphasis on life sciences and what attracted Pegah and her co-founder to that area. Pegah also explains her journey to the CIO post, her journey to the COO post, and how these experiences have uniquely equipped her for success in the world of venture capital. Finally, she shares valuable insights into investing during uncertain times, the tech trends that are on her radar, and the keys to her career success.
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785: Steve discusses the future of the company, the role of technology in driving strategy, and how Xerox is leveraging emerging technology to reinvent the service industry. He highlights the importance of using this cutting-edge technology, such as AI, robotics, and augmented reality, to drive productivity in the office and serve the needs of small and medium-sized businesses. Steve also emphasizes the value of data and the impact of edge computing and quantum computing on the future of technology. Finally, he shares insights from his experience as a CIO and the importance of taking risks and seeking diverse leadership opportunities to advance your career.
784: Greg speaks about being a customer-focused organization and leveraging technology to drive a proactive, predictive, and personalized customer experience. He emphasizes the value of a positive attitude, positive habits, and continuous improvement in achieving success in customer service and why he looks for humility, emotional intelligence, accountability, and learning agility when recruiting talent for his team. Finally, Greg talks about the trends in technology that are on his radar, how those trends aim to impact the customer experience, and the keys to success that have helped him throughout his career.
783: Tracy joins the broadcast to discuss the company’s efforts in becoming digital-first and the new technology and innovations she is helping to drive. She highlights the introduction of Fargo, the company’s first customer-facing AI virtual assistant, and dives into the broader use of artificial intelligence to improve customer service and experiences. Tracy also emphasizes the criticality of data and the organization’s cloud strategy as well as the importance of empowering employees and creating a positive culture of collaboration. Finally, she looks ahead at other trends in technology and reflects on the keys to her career success.
782: Mojgan covers the intersection of technology and operations within her purview and the alignment she drives between her team and the broader business. She emphasizes the importance of understanding the business and customer needs in order to drive technology strategy and highlights the company’s focus on creating great experiences for customers, modernizing technology infrastructure, leveraging data and analytics, and protecting the organization from cyber threats. Mojgan shares examples of how machine learning and AI are being used to enhance employee and customer experiences, the importance of diversity, equity, and inclusion in driving innovation and success within the organization, and creating a culture of digital fluency through employee training programs. Finally, Mojgan looks ahead at trends in technology that are on her radar and reflects on the keys to her career success.
781: Martin joins Peter in a discussion on how he has developed his team and the new platforms and capabilities that he has driven across the company. He highlights the use cases for AI and ML technologies in areas such as personalization, recommendation, and marketing as well as emphasizes the importance of developer productivity and the automation of software engineering tasks. He shares insights on fostering resilience and scalability within the organization, as well as the impact of COVID-19 on the travel industry. Finally, he touches on future trends in self-service analytics and quantum computing, reflects on the keys to his career success, and looks ahead at the potential use cases for generative AI at the company and beyond.
780: Jared Cohen and George Lee, the Co-Heads of the Office of Applied Innovation at Goldman Sachs, delve into the intersections between global affairs, geopolitics, and cutting-edge technology such as generative AI. As leaders in the financial services industry and technology space, both executives provide valuable insights into the significance of geopolitical swing states and the current state of global affairs, as well as the rapid rise of generative AI, and the role government regulation plays in technological advancements.
779: Tom joins us to discuss insights from his latest book, All-in on AI, and give his perspective on the rapid rise of artificial intelligence and its impact on businesses. From his sociology background to becoming a seasoned technology academic, Tom shares reflections on his career path and the evolving landscape of analytics and the birth of AI. Listen to his explanation of the three eras of analytics, culminating in the rise of “Analytics 4.0” powered by AI. As an AI optimist, Tom shares concerns and opportunities associated with AI, including its potential impact on jobs and the declining automation costs. Gain valuable insights into how companies successfully explore AI tools, allocate organizational resources to its experimentation, and strategize its adoption in order to “win big with AI”. Tom also provides his outlook on the future of AI, its influence on consulting, and practical career advice for young professionals in this transformative era.
778: Brian speaks about the keys to successful cloud adoption and the benefits of a multi-cloud architecture. Throughout this conversation, we dive into Rackspace’s business, explore Brian’s purview within Private Cloud, and discuss the shared and differing responsibilities with his counterpart in Public Cloud. Brian explains how having a CIO background has been advantageous to him when partnering with the current CIO and the IT organization. With a breadth of experience across companies, disciplines, and industries, Brian shares insights into his thoughtful leadership style shaped by his core values, walks us through his career path, and talks about the impact that both his military experience and his pursuit of higher education has had on his professional career. Finally, Brian covers the advantages of having technologists on a board of directors, looks ahead at the latest trends in technology, and reflects on the secrets to his career success.
777: Cal Newport dives into the world of productivity, focus, and intentional living. Cal reflects on his journey as a writer, the impact that professional advice had on his strategies for developing longevity in the field, and why he avoided social media during the age of Facebook. He explains the major themes of his books including time management and the power of “slow productivity” for success, as well as the role that COVID-19 played in influencing these topics. Cal talks about the concept of living a “values-driven lifestyle”, his experience with the “30-Day Declutter” project, and helping young people train their focus. Finally, the conversation uncovers the surprising effects of efficiency and delves into the risks and uncertainties of generative AI and its future.
