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Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm

October 24, 2011

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About the Guest

Norm Fjeldheim

Senior Vice President and Chief Information Officer of Qualcomm

Episode Overview

Among other topics, Norm discusses the following issues with Metis Strategy:

Norm’s role as CIO of Qualcomm and how he positions IT in a company that is made up of skilled engineers
Qualcomm IT’s priorities around boosting the company’s efficiency and productivity, expertly executing the fundamentals, and trying to be in front of business needs through new technology adoption such as through Service Oriented Architecture
How Norm’s long tenure as CIO has allowed him the ability to think strategically and long-term, thereby reducing the need to force tactical changes at inopportune times
Qualcomm’s decision not to outsource IT, and how Norm has seen equal cost efficiencies through in-house offshoring that he had seen with outsourcers
His approach to talent management and career planning, and the need to both hire and train balanced skill sets
Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon

Norm Fjeldheim’s Biography

Norm is the Senior Vice President and Chief Information Officer of Qualcomm Incorporated, a communication equipment company that engages in the development, design, manufacture, and marketing of digital wireless telecommunications products and services. In this role, Norm oversees all aspects of Qualcomm’s information technology for all of the Company’s diverse business units.

Under his stewardship, Qualcomm IT has received a variety of honors including being named to Computerworld Magazine’s 100 Best Places to Work in IT, the InformationWeek 500 list, and CIO Magazine’s CIO 100.

Prior to joining Qualcomm, Norm served as a systems analyst at Unisys Corporation and was a programmer analyst at M/A-COM Corporation.

Norm has served on CIO advisory panels for Oracle Corporation, SUN Microsystems, Symantec and Verizon Wireless, and he has delivered presentations at numerous industry conferences on challenges currently facing CIOs.

Norm holds a Bachelor of Science degree in business, information systems from San Diego State University. He also completed the Wharton Executive Development Program at the University of Pennsylvania.

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