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Episode 855

Optimizing Workforce Composition for Digital Maturity with Brink’s Global CIO Neelu Sethi and Zurich North America COO Barry Perkins

March 18, 2024
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About the Guest

Neelu Sethi & Barry Perkins

Global CIO of Brink’s Inc.; COO of Zurich North America
Neelu Sethi is the Global Chief Information Officer at Brink’s Inc, the leading global provider of cash and valuables management, digital retail solutions, and ATM-managed services. She previously served as the CIO at Reddy Ice and VP of IT & CIO Advisor of ClubCorp. Neelu previously also held IT leadership roles at what is now Keurig Dr. Pepper. Barry Perkins is the Chief Operating Officer at Zurich North America, where he is responsible for also overseeing the North American Information Technology Group. He's also held various leadership roles across the Global Zurich Insurance Group, including Group Technology and Operations COO, Group Head of Business Technology Solutions, and Group Head of Enterprise Service. Barry also served as CIO of the Farmers Insurance Personal Lines Group. He began his career as a consultant.

Episode Overview

855: As digital capabilities become more important to competitive positioning, companies have begun to rethink the composition of their digital and IT workforces. In a panel from our February 2024 Metis Strategy Digital Symposium, Brink’s Global CIO Neelu Sethi and Zurich North America COO Barry Perkins join Metis Strategy Partner and Central Office Lead Michael Bertha in a conversation about optimizing workforce composition for digital maturity. Tune in to the discussion to hear these executives speak about shifting workforce compositions within their organizations, focusing on storytelling when driving the mindset shift, and the cultural implications of the new composition.

 

“"CIOs now have to start playing that role of a storyteller where we bring technology and humans together, and how we need to work together to provide the best-case user experience, customer experience, and employee experience.""

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This episode is sponsored by ASAPP

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