433: Xerox’s CTO Naresh Shanker discusses the three key elements of a successful digital transformation. Naresh cites bold leadership that has grit as the most exciting ingredient for transformation. Second, he describes the importance of culture in preparing for the future. As the pace of change accelerates, he notes that it is critical to bridge the established culture that sustains companies at scale with the next-generation culture that has the mental muscle of a startup. Lastly, he discusses the need for a team that is passionate, driven, energized, and exceedingly mission-focused. We also discuss the outside-in and inside-out approach Xerox is using to make its digital transformation, how Xerox uses AI and IoT, Naresh’s experience as a board-level CIO, among other topics.
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