AI in Business Operations: TransUnion CIO Munir Hafez on Improving the Developer and Customer Experiences Through AI

February 19, 2024

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About the Guest

Munir Hafez

Chief Information Officer of TransUnion

Munir Hafez is the Chief Information Officer at TransUnion, a $3.7 billion company that has been in the business of enabling trust for over 50 years as a credit agency. He's held his role for a little less than two and a half years. Munir is responsible for all corporate systems, digital workplace, mergers and acquisitions integrations, digital employee experience and service desk globally for TransUnion in over 30 countries. Prior to his role at TransUnion, Munir served as CIO multiple times over at companies such as Luminar Technologies and Aptiv.

Episode Overview

847: The digital experiences for both customers and employees are experiencing an overhaul thanks to new artificial intelligence tools at executives’ disposal. But what value do these tools provide? In this episode of Technovation, Munir Hafez, CIO of TransUnion, discusses the role that AI is playing at the company and how it is improving the digital experiences the company provides. He explains how he leverages AI tools in business operations, developer workflows, and the overall employee experience. Munir also talks about how he integrates security into the innovation process and how he manages the multitude of integrations coming from the company’s M&A activities. Finally, Munir looks ahead at the trends in technology that he is keeping an eye on and reflects on the keys to his career success.

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“"Customer and employee support [is] one of the first easy use cases where engaging AI can improve that experience, can help get the answer quicker, avoid them having to call.""

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