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Episode 675

Innovation in Financial Services with Citizens, Comerica, Ally, & Truist Executives

June 27, 2022
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About the Guest

Michael Ruttledge, Megan Crespi, Sathish Muthukrishnan, Scott Case

Citizens Bank CIO and Head of Technology Services; Comerica Bank Chief Operations and Technology Officer; Ally Bank Chief Information, Data and Digital Officer; Truist Chief Information Officer
The conversation featured Citizens Bank CIO and Head of Technology Services Michael Ruttledge, Comerica Bank Chief Operations and Technology Officer Megan Crespi, Ally Bank Chief Information, Data and Digital Officer Sathish Muthukrishnan, and Truist CIO Scott Case.

Episode Overview

675: In this interview, four executives from the financial services industry give their perspectives on talent, data, and innovation at their respective companies and what the future of the industry looks like. Citizens Bank’s Michael Ruttledge discusses the company’s in-house engineering academies and training programs and how automation is helping with a more efficient self-service-focused customer experience. Comerica’s Megan Crespi covers the DE&I recruiting programs at the company and her thoughts on the “Amazoning” of customer expectations. Ally Bank’s Sathish Muthukrishnan talks about leveraging data to differentiate the digital-born company from its competitors. Finally, Truist’s Scott Case gives insight into the merger of BB&T and SunTrust that formed the company and how its Digital Straddle helped facilitate the merger during the pandemic.

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