675: In this interview, four executives from the financial services industry give their perspectives on talent, data, and innovation at their respective companies and what the future of the industry looks like. Citizens Bank’s Michael Ruttledge discusses the company’s in-house engineering academies and training programs and how automation is helping with a more efficient self-service-focused customer experience. Comerica’s Megan Crespi covers the DE&I recruiting programs at the company and her thoughts on the “Amazoning” of customer expectations. Ally Bank’s Sathish Muthukrishnan talks about leveraging data to differentiate the digital-born company from its competitors. Finally, Truist’s Scott Case gives insight into the merger of BB&T and SunTrust that formed the company and how its Digital Straddle helped facilitate the merger during the pandemic.
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