Comerica COO Megan Crespi on AI, Digital Transformation & the Future of Banking

January 30, 2025

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About the Guest

Megan Crespi

Chief Operating Officer of Comerica Bank

Megan Crespi is the Chief Operating Officer of Comerica Bank, overseeing technology, operations, customer experience, and digital transformation initiatives. Previously, she served as the Chief Operations & Technology Officer at Comerica, leading enterprise-wide IT and process modernization efforts. Before joining Comerica in 2020, Megan was the Chief Technology Officer at Ally Bank, where she played a pivotal role in driving digital banking advancements. She started her career at General Motors, where she worked on global technology strategy, large-scale IT infrastructure, and outsourcing models. Megan is known for her expertise in digital transformation, AI-driven banking, and enterprise cloud adoption.

Episode Overview

Comerica Bank COO Megan Crespi joins Peter High to discuss the bank’s digital transformation strategy, AI adoption, and customer-centric innovation. Megan shares insights on Comerica’s cloud migration journey, investments in AI-powered risk management, and how the bank is modernizing operations to enhance customer experience. She also delves into cybersecurity strategies for the quantum computing era and lessons from her leadership roles at Ally Bank and General Motors.

Highlights:

Digital Transformation at Comerica: Moving 80% of applications to the cloud and modernizing banking infrastructure.
AI in Banking: How AI and analytics are enhancing customer insights, security, and operations.
Cybersecurity & Quantum Computing: Preparing for next-gen security threats.
Customer-Centric Innovation: Improving digital banking, payments, and self-service experiences.

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“"Focusing on the fundamentals is critical because you can't lift up your head to focus on the things coming without making sure that your foundation is solid and ready to go.""

- Megan Crespi