Mark Dajani, Senior Vice President and Chief Information Officer of Mondelez International

Episode Overview

Among other topics, Mark discusses the following issues with Metis Strategy:

• Background on Mondelez International
• His role as Chief Information and Process Officer and his area of purview
• The responsibility of processes in Mark’s CIO role and how he proactively added that role to his set of responsibilities
• How he organizes his team
• The external focus of IT and ways in which he has tuned his organization to be customer-centric
• His views on Chief Digital Officers and how digital responsibility should be leveraged within an organization
• The focus on innovation and how he ensures the innovation process at the organization
• Some thoughts about how organizations can change their infrastructure to realize higher benefits
• Ensuring a strong infrastructure floor to ensure that legacy technology doesn’t get in the way
• How he manages change management to prepare the organization for new areas

Mark Dajani’s Biography

Mark is the Senior Vice President and Chief Information and Process Officer of Mondelez International, a $34 billion company formed in 2012 from what used to be referred to as Kraft Foods. In his role as Chief information and Process Officer, Mark is responsible for the company’s business process excellence leadership, the enterprise shared services, as well as the organization’s information systems and technology.

Prior to his current role, Mark worked at Kraft Foods and Altria (also a former Kraft Food organization) where he held roles as Director of Application Development and Maintenance for Sales, and Director of Global Technology at Altria.

Mark received his Bachelor of Science in Electrical Engineering from the University of Texas at Austin, and an MBA from Averett University in Virginia.

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