Episode 611

IT-Led Breakthroughs and the Digital Shift in Insurance with Blue Shield of CA and Pacific Life CIOs

November 15, 2021

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About the Guest

Lisa Davis & Mike Shadler

SVP & CIO of Blue Shield of California; SVP & CIO of Pacific Life

Lisa Davis is the SVP and CIO of Blue Shield of California, a nonprofit health system servicing 4.5 million Californians, generating roughly $20 billion in revenue. Prior to joining Blue Shield, Lisa was the technology leader and P&L leader at Intel and was the technology leader at Georgetown and the Department of Defense. Mike Shadler is the SVP and CIO of Pacific Life, a $191 billion in AUM life insurance, annuities, mutual fund, and investment product company that generates $11 billion in operating revenue. Prior to Pacific Life, Mike was also a divisional CIO and COO at Genworth as well as a technology leader at GE.

Episode Overview

611: In this interview from our recent Metis Strategy Digital Symposium in September, Lisa Davis, SVP and CIO of Blue Shield of California, and Mike Shadler, SVP and CIO of Pacific Life, join Metis Strategy’s VP and West Coast Lead Chris Davis in a conversation about IT-led breakthroughs in the insurance industry. Lisa talks about how the pandemic has accelerated the digital business and customer experience at Blue Shield of California while Mike discusses the way Pacific Life has digitized its B2B business operations. Both leaders share insight into how their past experiences have shaped the way they lead and approach their current roles as CIOs of their respective companies. Mike gives examples of how Pacific Life is shifting and reshaping the employee experience and Lisa provides a look at how Blue Shield of California is sustaining its pace of innovation. Finally, Lisa and Mike look ahead at trends in technology that are on their radar and how they are setting the foundation for future plans at their companies.

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This episode is sponsored by Transmit Security.