Episode 492

Digital Transformation in the 'New Normal'

October 8, 2020

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About the Guest

Keith Fulton and Mike Macrie

SVP & CIO of Account Processing at Fiserv (Fulton), CIO of Subway (Macrie)

Mike Macrie is the CIO of Subway, the largest quick-serve company in the world with approximately 42,000 restaurants worldwide and revenues exceeding $10 billion. Prior to joining Subway, Mike was the CIO & SVP of Digital Transformation at Land O’Lakes. Keith Fulton is the SVP & CIO of Account Processing at Fiserv, a global provider of payments and financial services technology solutions that process about $100 billion transactions annually and serve as the backbone for many financial institutions. Prior to joining Fiserv, Keith was the CTO at ADP.

Episode Overview

492: Fiserv SVP & CIO Keith Fulton and Subway CIO Mike Macrie discuss

Both company’s reactions to the COVID-19 pandemic, including how Fiserv’s digital agenda was impacted by COVID
How the pandemic forced Fiserv to react at a speed significantly faster than before
How Subway franchises innovated and solved problems to keep their businesses sustainable throughout
Why Subway is looking to react to the current marketplace rather than try to predict it
The permanent changes that will result from COVID-19, such as the digital transformation we are seeing in the office

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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“"Thousands of our customers have pivoted in their digital strategies, we have had to mirror that, keep up with them, help them, and be the partner they need to help them navigate something that may be quite unfamiliar to them.""