Sustaining a High-Performance Culture in Times of Change with Principal Financial and World Fuel Services CIOs

May 18, 2023

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About the Guest

Kathy Kay & Josh McLean

Chief Information Officer of Principal Financial Group; Chief Information Officer of World Fuel Services

Kathy Kay is the CIO of Principal Financial Group, a 142-year-old Fortune 500 global investment management firm. As CIO, Kathy oversees the company's global technology and digital strategies. Prior to her role at Principal, Kathy led PG&E’s IT business and has also held several IT leadership positions with General Motors, Comerica, and SunTrust. Josh McLean is the CIO of World Fuel Services, a nearly $60 billion revenue energy, commodities, and services company. Josh moved from his home country of Australia to Miami, Florida in the US to take on this role and drive a remarkable cultural transformation at the company. Josh joined World Fuel Services in 2018 as a Vice President of Shared Services before that held the role of Digital and Agile Transformation leader at Telstra, an Australian telecommunications company, and various managerial roles at Suncorp, an Australian financial institution.

Episode Overview

768: Our latest episode features a panel from our Metis Strategy Digital Symposium in May 2023 where Kathy and Josh discuss the topic of sustaining a high-performance culture in times of change. Kathy describes the culture of Principal when she joined the company remotely during the pandemic, explains the necessity of leadership driving the cultural transformation, and speaks to the way she responds to misalignments in the culture of the company. Josh covers the elements of World Fuel’s cultural transformation, how he quantifies and measure culture, and how he communicates constructive feedback to his organization. Finally, both executives look ahead at how hybrid work environments, generative AI, and more will impact the practices around culture at their companies.

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