Episode 649

Principal Financial CIO Kathy Kay on Modernizing the Digital Customer Interactions

March 28, 2022

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About the Guest

Kathy Kay

EVP & Chief Information Officer of Principal Financial Group

Kathy Kay is the Executive Vice President and Chief Information Officer of Principal Financial Group, a 142-year-old Fortune 500 global investment management firm. As CIO, Kathy oversees the global technology and digital strategies for the company. Prior to Principal, Kathy led PG&E’s IT business and has also held several IT leadership positions with General Motors, Comerica, and SunTrust.

Episode Overview

649: In this interview, Kathy discusses how she is driving the modernization and simplification efforts at the company to evolve the customer interactions from a digital perspective. Kathy also gives her perspective on the war for talent and how her experience starting her role during the pandemic has informed her view on remote onboarding. Finally, she shares a few lessons learned from her diverse array of experiences, what the future of women in tech looks like, and the various trends in technology that she is keeping her eye on.