GSK Chief Digital and Technology Officer Karenann Terrell

November 4, 2019

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About the Guest

Karenann Terrell

Chief Digital and Technology Officer of GSK

Karenann Terrell is the Chief Digital and Technology Officer of GSK, a British multinational pharmaceutical company with revenues exceeding £30 billion. In her combined role, Karenann has the typical role of the CIO, which includes responsibility for all technology regarding customers, employees, and how the company innovates, while on the CDO side, Karenann is responsible for GSK’s reinvention through digital data and analytics. Karenann is a CIO multiple times over holding the post at Baxter International, DaimlerChrysler, and most recently, Walmart.

Episode Overview

418: GSK’s Chief Digital and Technology Officer Karenann Terrell discusses GSK’s 40, 50, 10 framework for thinking about technology and digital’s impact. The company spends 40 percent of its efforts on digital as usual, which involves its ability to change its landscape of looking cross-enterprise for strikes in value. It spends 50 percent on digital through a reinvention window of its existing business, and it spends 10 percent on the true disruption, which entails the high-end innovation of how digital is disrupting the business that the company works in. We also discuss the benefits Karenann gains from board membership, why GSK’s CEO added the CDO role as a remit to the technology organization, rather than separately, how GSK has looked to mix an infusion of talent externally with skilling the folks in a transformative way internally, among other topics.

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