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Episode 867

Managing a Global Enterprise: CPP Investments’ Jonathan Webster on Productized Technology Delivery, Modular Architecture, and AI Capabilities

April 29, 2024
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About the Guest

Jonathan Webster

Senior Managing Director & Chief Operating Officer of CPP Investments
Jonathan Webster is the Senior Managing Director and Chief Operating Officer of CPP Investments, a role he's held for roughly a year. In that role, he oversees the 591 billion CAD pension fund's technology, data, investment operations, security, and corporate services functions for 22 million contributors and beneficiaries in Canada. He joined CPP Investments from Boston Consulting Group, where he was a managing director and partner, as well as a member of its Financial Institutions and Technology Advantage Practices. Prior to that, he had been a Chief Information Officer of Lloyds Banking Group, among other roles he has held.

Episode Overview

867: In a global organization, an enterprise architecture that links technology to its everyday users enables IT to better identify and deliver value-added opportunities. In this episode of Technovation, host Peter High interviews Jonathan Webster, the senior managing director and chief operating officer of CPP Investments. Jon discusses his career journey, his experience at Boston Consulting Group and Lloyds Banking Group, and the transition from the CIO role into the COO role. Jon talks about the strategic importance of technology and data in driving investment strategies, the shift towards a product-based technology delivery model, the implementation of a modular architecture, and the potential of generative AI to revolutionize workflows. Jon emphasizes the significance of being software-defined for security, integrating user-centric design, and the necessity of fostering a culture of curiosity, dissatisfaction with the status quo, and thorough understanding within his team. Finally, Jon reflects on the kets to his career success and looks ahead at the trends in generative AI and other technologies.

““In a global organization, you really need to connect technology to the everyday user. If you sit too distant and only think about the enterprise capabilities, you miss real opportunities to connect people to everyday value-creation opportunities.”"

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