Joe Locandro, IT Director of Cathay Pacific

Episode Overview

Among other topics, Joe discusses the following issues with Metis Strategy:

• How the team defines the “best” technology as it relates to Cathay Pacific’s mission statement, which includes having the best technology in the industry.
• The rise in importance of digital customer experience, and the rationale behind why IT leaders my be best suited to being a leadership of “digital” rather than the marketing group.
• The ways in which CIOs can encourage their teams to be more customer centric.
• Some of the plans around wellness applications.
• The way in which innovation is managed at Cathay Pacific (rationale behind HR and IT being co-heads of the innovation council) and how new ideas are solicited by the innovation council.
• Previous work experience and how universal some topics compare across industries and companies (similarities between airlines and the energy industry)
• Eye on the Trends: Mobility and consumption coming through more and more screens (cars, airplanes, smart TVs) and those changing form factors.  Increasing use of Biometrics

Joe Locandro’s Biography

Joe is the IT Director (CIO equivalent) of Cathay Pacific, the flag carrier airline of Hong Kong.  Among other responsibilities, Joe leads the strategic positioning and delivery of the airline’s information management and technology requirements, and he is the co-head of the innovation program for the airline. He’ll speak about some of the creative and innovative ideas that his team are developing in this interview.

Prior to joining Cathay Pacific, Joe served at the director of IT at China Light & Power where he focused on IT strategy, strategic systems development, infrastructure, and developing initiatives supportive of business unit missions.  Joe has held a number of CIO positions in other industries including entertainment and energy.

Joe is also a member of the Hong KongSAR government’s Digital 21 Strategy Advisory Committee, as well as several other IT related advisory boards for universities and the Hong Kong Computer Society.

Joe holds a bachelor’s degree in Economics and Commerce from University of Melbourne, and a graduate diploma in Marketing from Monash University, also in Melbourne.

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