Nationwide CIO Jim Fowler

April 15, 2019

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About the Guest

Jim Fowler

CIO of Nationwide

Jim Fowler is the Chief Information Officer of Nationwide. As CIO, Jim is focused on digitizing and automating back-office operations, being a catalyst for technology, and helping Nationwide sell into different distribution channels. Jim cites that customers are looking for a frictionless and seamless experience, and he believes that technology is going to be at the heart of that. Prior to joining Nationwide, Jim spent 18 years at General Electric in a variety of roles, most recently as CIO.

Episode Overview

389: Nationwide CIO Jim Fowler shares what drew him to Nationwide after nearly two decades at GE. He also elaborates on his three pillars of focus as CIO. Jim is focused on modernizing the technology team itself, which involves becoming more agile, the modernization of all the underlying platforms, such as Nationwide’s policy management, claims, life insurance systems, and leveraging the first two pillars to create a set of customer journeys. We also discuss the evolution of the CIO role, Jim’s take on AI, digital twins, and quantum computing, among other topics.

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