Flagstar Bank CIO Jennifer Charters on Driving an Innovative Culture

August 19, 2021

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About the Guest

Jennifer Charters

Chief Information Officer of Flagstar Bank

Jennifer Charters is the Chief Information Officer of Flagstar. Flagstar is a Michigan-based national mortgage lender with $31 billion in assets under management. She has been in that role for roughly three years now, after a 12-year stint I should say, a dozen years at Ally Bank where she was most recently the Chief Information Officer of Corporate Technology. Jen also serves as the President of the Michigan Council of Women in Technology.

Episode Overview

586: In this interview, Jennifer Charters, CIO of Flagstar Bank, focuses on how Flagstar is expanding its digital capabilities and how it remained resilient during the pandemic. Jennifer speaks on the coopetition between traditional brick-and-mortar banks and FinTech firms and how smaller banks can benefit greatly from developing ecosystems to leverage FinTech’s digital capabilities. Additionally, Jen describes the investments Flagstar has made in its own digital capabilities including cloud infrastructure and various platforms. She gives her perspective on the culture of IT, growing the opportunities for women in technology, the advantages of Flagstar’s announced merger with New York Community Bancorp, and trends she foresees.

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