M&F Bank CEO James Sills on Employee Engagement and Digital Customer Experiences

July 22, 2021

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About the Guest

James Sills

President and Chief Executive Officer of M&F Bank

James Sills is the President and Chief Executive Officer of M&F Bank and M&F Bancorp, roles he's held since 2014. Prior to his current role, Jim was a Cabinet Secretary and Chief Information Officer for the state of Delaware Department of Technology and Information. Jim was responsible for providing strategic direction and management for information technology operations supporting over 34,000 end users. In 2014, he was selected IT executive of the year by Government Technology Magazine. He's been an entrepreneur as well as an executive vice president at MBNA America Bank, which is now part of Bank Of America. Jim sits on numerous boards, including the North Carolina state chamber of commerce and the federal reserve bank of Richmond among a variety of institutions.

Episode Overview

578: In this interview, James Sills provides an overview of M&F Bank, how the pandemic has affected the digital customer experience and digitization of banking, and how M&F Bank has managed the differences in digital adoption across consumer age demographics. Additionally, he gives his perspective on that state of racial injustice and social inequity in America, the importance of engaging with minority populations within and outside the company, and how businesses can leverage partnerships with minority-owned businesses and minority-focused organizations to support the push for social justice. Finally, James discusses his career evolution including his experiences as CIO of the state of Delaware and how his current position is taking advantage of ecosystems to foster innovation and keep pace with some of the tech trends he and his team are excited about.

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