Episode 513

Signet Jewelers EVP & Global CIO Howard Melnick

December 21, 2020

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About the Guest

Howard Melnick

EVP & Global CIO of Signet Jewelers

Howard Melnick is the EVP & Global CIO of Signet Jewelers, the world's largest retailer of diamond jewelry with revenues exceeding $6 billion annually. Signet Jewelers owns and operates well-known brands such as Kay Jewelers, Zales, and Jared, among others. In this role, Howard is focused on driving business value through information technology, Signet Jewelers' analytics programs, and driving a customer-centric and digital-first mindset. Prior to joining Signet Jewelers, Howard was the Global CIO of Ralph Lauren Corporation.

Episode Overview

513: Signet Jewelers EVP & Global CIO Howard Melnick discusses

Why Howard joined Signet Jewelers
The company’s path to brilliance strategy, which has been focused on 1) customer-first, 2) omnichannel with a digital focus, and 3) building a culture of agility and efficiency
How COVID served as an accelerant for the company’s digital strategy
How IT has leveraged centers of excellence to achieve agility and efficiency at scale
Why measuring business value is the most important metric businesses should focus on
How the company uses analytics to help maximize return
How augmented reality allows customers to try on a ring from home
How the company enabled its jewelry consultants to keep working during the pandemic

Among a variety of other topics.

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