Becoming AI-Ready with New York Life Chief Data & Analytics Officer Don Vu

February 10, 2025

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About the Guest

Don Vu

Chief Data and Analytics Officer of New York Life

Don Vu is the Chief Data and Analytics Officer at New York Life, where he leads AI and data strategy for the Fortune 78 company. He previously served as Chief Data Officer at Northwestern Mutual and led data analytics teams at WeWork and Major League Baseball Advanced Media. Don is passionate about AI-driven transformation, enterprise data culture, and the future of AI in education.

Episode Overview

New York Life is embracing AI and data to enhance customer experience and business strategy. In this episode of Technovation, Don Vu, Chief Data & Analytics Officer, shares how he’s leading a transformation at the 180-year-old mutual insurance giant. Don discusses how AI and data modernization are reshaping insurance, the role of data in improving agent and customer interactions, and how New York Life is structuring its organization for agility and innovation. He also reflects on his career spanning Major League Baseball, Northwestern Mutual, and WeWork, and what excites him about AI’s future.

Highlights:

How AI & data are driving New York Life’s customer and agent experience
The four pillars of AI strategy: data foundation, insights, culture & experience
The role of AI in transforming traditional industries
Don’s reflections on the evolution of data leadership

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