Dick Daniels, EVP and CIO of Kaiser Permanente

Episode Overview

Among other topics, Dick discusses the following issues with Metis Strategy:

• His role as CIO of Kaiser Permanente and how he organized his work starting on an interim basis
• Some of the fine-tuning of the IT organization that he undertook upon rising to his CIO post
• How Agile vs. Waterfall methodologies are used to ensure that projects continue moving forward
• Whether he developed quick wins and areas of focus to prove success
• How his prior work experience within the financial service industry compares to the healthcare space from a pace of technology adoption point of view
• What methods he uses to engage his colleagues from internal and external partners of the IT department
• How he organizes his team to bring innovation into the organization
• What role external partners play in innovative activities and as sources of new ideas
• Eye on the Trends: Mobile platforms, Video-conferencing with doctors, Digital membership cards

Dick Daniels’ Biography

Dick Daniels is the Executive Vice President and Chief Information Officer of Kaiser Permanente, the largest managed care organization in the United States.  In that role, Dick is responsible for the ongoing leadership of Kaiser Permanente’s Information Technology vision, strategy, and execution.

Dick joined Kaiser Permanente in 2008, originally as the Information Technology Senior Vice President and business information officer of Health Plan and Hospital Operations.  He later rose to the role of Senior Vice President of Enterprise Shared Services, which includes End User Services, National Facilities Services, and National Pharmacy Operations, immediately prior to rising to the CIO post.

Prior to joining Kaiser Permanente, Dick worked in IT roles at multiple financial services organizations, including as a divisional CIO at Capital One, and as a Senior Vice President at JP Morgan Chase where he was responsible for investor service business applications.

Dick received his Bachelor of Applied Sciences degree in Business Administration and Management from Texas State University.

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